VALETS/PORTERS/PICK UP & DELIVERYPERSONS, TRANSPORTERS

LIFE QUALITY AUTO'S

Center of Excellence Award 2006
#1 in Customer Satisfaction
QMS Certified BMW Dealership
Benefits Package Available


Job Description - Valet/Porter/ Pick Up and Deliver/Customer Service/Greeter

Job Purpose
To keep a clean, organized and presentable product to the customer at all times.
To pick up and deliver all cars for customers in the service department
To provide customer support for the service advisors and sales personnel
Assist In Customer Check In Process and Pick Up Process.
Maintain a clean an organized parking area
Help With Building Maintenance, Light bulb replacement , cleaning, etc. if needed



Hiring Specifications
Reliable, able to work outdoors in extreme temperatures, friendly and personable
Valid drivers license and clean driving record
Knowledgeable or trainable on BMW Center operations, and BMW products and services
REQUIREMENTS
Working Relationship
Report to the Service Manager. Works very closely with Service Advisors
Work cooperatively and effectively with all Department Managers and employees


Customer Responsibilities
Make customers feel welcome by greeting them in a friendly and courteous way and directing them to their desired destinations when parking or retrieving their car

Be Nice, Friendly, Helpful and Courteous at all times


Marketing Responsibilities
Maintain strong knowledge of BMW products, services, and processes through on-the-job-training to answer customer questions effectively and promote high quality BMW image
Help company achieve CSI perfection


Transaction Responsibilities
Perform physical functions accurately and on time by actively listening and carefully following instructions and procedures
Maintain supplies and support systems as requested, including floor mats, plastic seat covering and other materials
Maintain a clean and professional looking check in area


Logistical Responsibilities
Maintain safe, neat, and clean work areas. Make sure the physical environment is pleasing to the customers and employees
Assist in ensuring the safe and proper maintenance and use of physical resources - exterior display and parking, showroom area, display systems, and demonstrator vehicles



Ongoing Responsibilities
Dependability. Complete tasks on schedule; accept accountability
Participatory/Interpersonal. Work effectively with employees and customers
Communication. Speak, read, and write well
Flexibility. Accept change; take on special tasks as needed
Ability to learn. Learn and apply information without excessive resources or time