Site Manager

The Site Manager manages collection routes and driver/laborer performance on a daily basis. This position ensures that driver and laborer resources are adequate to meet daily operational demands. The Site Manager observes and rides along on routes, coaching drivers on improving productivity and safety. The Site Manager troubleshoots and resolves safety, service, and other operational problems in collaboration with the sales, service, and maintenance functions.

Duties
·Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements.
·Ensures that drivers are available and assigned on a daily basis, covering last-minute call-ins or absences with swing drivers or other resources.
·Monitors daily operations and communicates any changes to routes, procedures, or requirements to drivers.
·Coordinates daily operational needs with Maintenance team.
·Coordinates efforts with other managers to ensure proper utilization of resources, adjustments to routes, and other operational issues.
·Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.
·Monitors driver and laborer time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies (e.g., 60 hour rule).
·Assists the DISTRICT MANAGER in ensuring Maintenance budget performance.
·Ensures effective use of District capital budget.
·Reviews weekly demand / volume for routes, determines potential gains from re-routing, and recommends re-routes to the routing specialist.
·Sets and monitors productivity, service, and safety targets for each route and driver.
·Assists with data collection and reporting required for incentive pay programs.
·Conducts scheduled Observations Behavioral Analysis’ (OBA’s) to evaluate driver knowledge and operating behaviors; provides constructive coaching and retraining when deficiencies are observed.
·Provides drivers with ongoing feedback and coaching on equipment operation, routing, vehicle inspection, and other issues.
·Ensures that resolving employee conflicts remains a priority; ensures that disputes and safety/performance issues are addressed and that the appropriate documentation is retained for employees’ personnel file.
·Promotes a union free atmosphere and where appropriate, establishes collaborative relations with unions.
·Delivers verbal and written disciplinary action to drivers and helpers when necessary.
·Works with functional groups to resolve employee relations and labor relations issues.
·Conducts performance reviews with drivers, using driver scorecards and other performance management tools.
·Recruits, selects, hires, and ensures the training of drivers and helpers.
·Manages the pool of swing drivers to ensure route coverage, assigning other duties as necessary.
·Acquires and coordinates temporary workers assigned to assist drivers on routes.
·Ensures that drivers comply with physicals, drug or alcohol tests, and training required by regulatory agencies.
·Assists in the prevention of accidents and injuries by conducting regularly scheduled safety meetings and tailgates.
·Understands and communicates to line-of-business employees the Top Three Cause of accidents and injuries, working to reduce and prevent incidents.
·Makes use of standard tools and resources (e.g., Operations and Safety Rules Book, Safety Contact Recognition Program, Safe Driving Practices and New Hire Orientation) provided by the Company.
·Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
·Effectively communicates and manages High Risk Employees/Repeaters, ensuring aggressive, constructive intervention with employees immediately following first occurrence of safety incidents.
·Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
·Establishes and maintains a clean, safe work environment in compliance with Company/Occupational Safety and Health Administration (OSHA) standards.
·Documents problem fixes and provides instructions to dispatch/service should problems recur.
·Communicates and follows-up on sales opportunities, problems at customer site, DVIR repairs, container swaps, and safety issues reported by drivers.
·Notifies customer service of delivery days for specific areas.
·Ensures set-up errors and missed pickups are reported and resolved.
·Assists maintenance in identifying and coaching drivers that misuse equipment.
·Documents and maintains records required by regulatory agencies such as the Department of Transportation.
·Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following-up where appropriate.
·Collaborates with Market, Group, and Corporate management to implement and manage programs such as Service Machine, Mission to Zero, Fleet Pride, and You Make the Call.
·Uses appropriate software applications to perform daily work, including Kronos, PeopleSoft, AIMS, and SMART.
·Performs other duties as assigned.
REQUIREMENTS
Preferred Qualifications
·Associate’s Degree or two (2) years of experience in a related field.
·Previous experience in a position supervising a team of employees.
·Proficiency using computer applications to record, analyze, and report information.

Class "A" or "B" CDL with air brake endorsment.

Required Knowledge, Skills, and Abilities
Analyzes Issues. Looks beyond symptoms to identify causes of problems; applies appropriate solutions to standard problems; solves difficult or unfamiliar problems; makes rapid decisions when necessary.
Develops Plans. Develops plans that are realistic, thorough, and effective in meeting goals.
Organizes Activities. Translates goals into concrete action steps and accountabilities.
Delegates and Monitors. Mobilizes people by directing their activities. Sets priorities for others. Ensures that work is completed on schedule. Clearly assigns responsibilities and tasks to others. Establishes effective controls and monitors progress. Ensures that employees have necessary resources.
Builds Relationships. Treats people fairly. Develops effective working relationships with direct reports, peers, internal customers, and higher management.
Communicates Effectively. Keeps people informed of decisions, changes, and other relevant information on a timely basis. Speaks and writes clearly and concisely.
Influences Others. Makes a positive impression on others. Comes across with force and credibility. Inspires people to excel. Takes a stand to resolve important issues. Able to stand ground in face of opposition. Conveys a realistic confidence in own ability to select appropriate courses of action.
Leads Others. Directs the activities of individuals and groups toward accomplishment of meaningful goals;.
Coaches. Evaluates employees and provides performance feedback; coaches others in the development of their skills.
Resolves Conflicts. Brings conflict into the open and attempts to resolve them collaboratively. Finds way to compromise;.
Commits to Quality and Customer Satisfaction. Delivers quality products and/or services. Enforces adherence to quality standards. Takes appropriate action to meet both internal and external customer needs. Looks for ways to increase customer satisfaction and takes action accordingly.
Manages Change. Is adaptable; is receptive to new ideas. Is willing and able to adjust to changing demands and circumstances.
Acts with Integrity. Acts ethically and honestly. Builds trust with others by demonstrating consistency between words and actions. Keeps confidences. Follows through on commitments to coworkers and internal customers.
Maintains Professionalism. Remains effective in high pressure circumstances. Remains calm, objective and in control in stressful situations.
Works Efficiently. Independent and self-reliant. Approaches work in a methodical manner. Addresses problems according to priority. Plans own work and schedules activities so that deadlines and objectives are met.
Knows Policies and Processes. Knows and applies essential policies and processes.
Knows the Organization. Shows understanding of other parts of the organization and external issues that are relevant to the business Demonstrates understanding of the organization's business practices and procedures.

Other Information