Production Supervisor/Shipping

Working Here Says Something About You.


Working at Express Scripts says something about your commitment to quality, your integrity, and desire to excel in your career. Since 1986, many outstanding people have contributed to our success as a Pharmacy Benefits Management leader and Fortune 500 company with almost $13 billion in sales. Today, we’re looking for more talented people to be an important part of our future and thrive in our progressive and friendly environment that recognizes and rewards achievement.


Production Supervisor/Shipping

Responsible for day-to-day operations of a team of pharmacy technicians. The Pharmacy Supervisor monitors productivity and performance standards, plans and directs work flow and project assignments. Oversees production volume to ensure service standards are met. Conducts hiring, training, and evaluation of staff. Responsible for teams adherence to corporate attendance and employment policies. Works with the Pharmacy Manager to develop policies, procedures and the business work plan for the team. Recognizes and recommends operational improvements.

Schedule and monitor staff and day to day workflow. Develop employees skills, evaluate performance and provide feedback. Oversees resolution of employee relations. Conducts hiring, training, and evaluation of staff.

Develop, track and monitor employees compliance to quality, service and production standards.

Monitor prescription turnaround time so that internal standards and client performance guarantees are met. Assist Pharmacy Manager in monitoring costs to ensure compliance with cost to fill goals. Address staff concerns and day to day operational, system, customer service, quality, and professional issues. Work in production as needed.

Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with Pharmacy Manager to analyze operations and overall efficiencies of the pharmacy.

Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations in cross-functional meetings and projects.

Assist Inventory Department with the set-up and maintenance of the drug file.

Other special projects and tasks as assigned.

Position located at Hardy Dr/Tempe
M-F 3:30-11:30 pm

2-3 years of supervisory experience in a pharmacy or equivalent production-shipping setting, preferably including 1 year at ESI.

Strong knowledge of current pharmacy regulations preferred.

Demonstrated leadership skills including ability to effectively develop and assist team members.
Experience training and coaching less experienced staff – patience to explain details and processes repeatedly.
Excellent oral and written communication skills.
Ability to adapt in a dynamic work environment and make independent decisions.
Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.

General PC knowledge including Microsoft Office, Internet, and email.

Willingness to work a flexible schedule for peak times.

High school diploma required, College degree preferred.

**LOCAL CANDIDATES ONLY

Please submit your information online or email a Word resume and salary history to [Click here for email] (include the position title in the subject line).

**Due to the large volume of resumes we receive, only those candidates we are interested in interviewing will be contacted. We will be unable to comment on the status of individual resumes.**

***Due to contractual requirements selected employees are required to have a National Agency Check (NAC) conducted when selected for hire. Must be a US citizen.***
REQUIREMENTS
Please see job description.