Customer Service Operator - Lead CSO

One of Lanier's most comprehensive document solutions is Lanier Professional Services (LPS), which enables organizations to outsource functions like mail room management, copy centers, office machine fleet management, commercial printing and host printing - so our customers can reduce operating costs and devote more resources to core competencies, without sacrificing quality or accuracy.

LPS teams include highly trained customer service representatives and technical support personnel. We have access to state-of-the art equipment for every application. We specialize in reliable performance, high-quality service and long-term strategic partnerships with customers.

Lanier has received national recognition for its focus on customer satisfaction and environmental awareness.

Information Week 500, an annual list of the largest and most innovative users of information technology, ranks Lanier #67 among the top IT companies in America.
We are ranked #69 in Selling Power’s list of America’s 500 largest sales forces.


We are currently seeking a Customer Service Operator - Lead CSO to become an integral part of the front-line service team for our US-NC-Kannapolislocation.

YOUR CAPABILITIES:


As the supervisor of a well-run team, responsibilities will include, but are not limited to:

Organizing and prioritizing daily workflow and procedures to maximize employee efficiency.

Extensive customer interaction including recommendations and advisement on procedures, policies and marketing of center services.

Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement, from start to delivery

Downloading jobs from email or print queue, sizing, reproducing, sorting and finishing as requested

Establishing and maintaining quality controls to ensure work accuracy

Sorting and distribution of mail and office supplies, including interoffice, USPS, UPS and overnight mail.

For all employees, your outstanding customer service skills will be demonstrated as you interact daily in person and on the phone with our customers directly.

To qualify for our positions, you MUST meet the following requirements:

At least 1 year of experience as in a corporate, retail or government mail room or copy center. Supervisory experience is desired.

At least 2 years of face-to-face customer service experience with a proven track record of keeping customers happy.

Stable job history with no more than 3 jobs in the past 5 years.

High School diploma or equivalent.

Intermediate level knowledge of MS Office programs, including email and internet familiarity.

Exceptional written and verbal communication skills, including professional grammar skills and speaking voice.

Detail oriented with the ability to multi-task.

Ability to lift 30+ lbs. as necessary.


Lanier Worldwide offers an ideal environment for dedicated professionals who value creativity, initiative, business ethics and opportunities for advancement.
For consideration please submit your resume online through the link on this posting, referencing the unique job code in the subject line. You may cut-and-paste in the body of the e-mail or attach as a Word document (please don’t use other programs as they are unable to be opened). We will contact only those applicants who are a potential match. As part of our pre-employment process we also require background and drug screening. Please visit our website at