Customer Care Manager

J. M. Huber, one of the leading producers of specialty engineered ingredients, has an immediate opening for a Customer Care Manager based in our Havre de Grace, MD facility. This person will lead and direct the Customer Care team for our Silica and Nutrition units in order to provide “best in class” pro-active service to our customer base. Specifically, this person will mentor, coach and develop customer care personnel, manage the customer base that includes North American and international accounts, summary billing accounts, consigned and vendor managed inventory accounts; facilitate all customer service training by market segment; assign account/regional responsibilities to customer care representatives and serve as the point of escalation for the investigation and resolution of customer issues and complaints.
REQUIREMENTS
This position requires 5 plus years experience in an industrial/distribution customer care role, 2 to 5 years supervisory experience in a customer care environment preferably in a manufacturing or distribution organization; excellent verbal and written communication skills; ability to communicate ideas, instructions and information in a concise manner; team building skills and experience working in teams and demonstrated leadership abilities. An associate's or bachelor’s degree in a business related field is preferred.

J. M Huber is built on a tradition of strong customer relationships, high ethical standards and technology leadership and provides employees with strong compensation and benefits plans and a culture of innovation, tradition and respect for people.