BI-LINGUAL 2ND SHIFT DISPATCHER: BEAVEX

Beavex, Inc is one of the largest privately held courier companies in the US based out of Atlanta, GA with over 40 locations throughout the US. We are a 17 year old company. Please visit our website at www.beavex.com for more company information.

We are seeking a second shift Bi-lingual (Spanish as a first or second language) Dispatcher at our terminal: 495 Boulevard, Elmwood, 07407. The schedule is Monday through Friday 3pm-11pm. The position will require geographical knowledge of the greater NY metro area and northern NJ.

Beavex offers a competitive wage and benefits package.

Summary
Schedule and dispatch Vendors/Independent Contractors to perform scheduled and on demand routes as required by customers.
REQUIREMENTS
Responsibilities:
Operations-
• Schedule and dispatch Vendors or Independent Contractors to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
• Consult with managerial personnel in order to meet operational goals.
• Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
• Serve as contact person for all Vendor/ICs within route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
• Manage contracts with Vendors and Independent Contractors to ensure all new and existing routes are covered as needed.
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Expedite package, freight, or product sorting, moving, bagging, palletizing, loading, unloading, and various other warehouse duties.
• Determine response needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.
• Communicate Chain of Custody standards as required by Beavex customers.
• Resolve Vendor/IC problems or grievances and refer to IC Liaison.
• Evaluate importance of incoming telephone calls and prioritize accordingly.
• Ensure that the policies and procedures as defined in the BeavEx Inc. Operations Manual and Employee Handbook are consistently followed.
• Other duties/tasks as assigned.

Customer Service-
• Provide excellent customer service by ensuring timely and efficient courier service for customers according to route schedules and On Demand requests.
• Confer with customers or supervising personnel in order to address questions, problems, complaints, and requests for service.
• Keep customers notified of changes with route schedules.
• Maintain appropriate customer data, including key contacts, address changes, etc.

Technology-
• Use electronic mail, telephones, scanners, mobile phones, two way radios and other communication tools effectively on a daily basis.
• Demonstrate or explain use of equipment, technical devices, computer software, etc. to provide cross training for other Beavex employees.

Education, Experience, and Skills:
• HS/GED or equivalent experience required.
• Associates degree or other vocational/technical school training beyond high school is preferred.
• 2-5 years courier, logistics, and customer service experience
• Excellent verbal communication skills
• Problem solving skills
• Computer skills including Microsoft Word, Outlook, Internet, & routing software
• Interpersonal skills; ability to foster teamwork and motivate/coach others
• Knowledge of local and regional geographical area
• Knowledge of principles and processes for providing customer service
• Accurately and quickly read maps
• Identify best itinerary based on knowledge of routes
• Make optimum decisions under pressure and time constraints
• Handle various light and heavy lifting

Travel Requirement: Limited travel may be required throughout an assigned territory.
Work Environment: Office and Warehouse, some exposure to hot and/or cold weather.