Automation Application Engineer

Summary:
Provide support for customer application/technical questions, quotes, and on-site product demonstrations for motor controls, servo motors, stepper motors, HMI, logic controllers, and motion control automation.

Essential Duties & Responsibilities:
Provide phone support for customers’ technical questions/problems; contact appropriate factory when factory-to-customer contact is warranted; follow up with customer to confirm resolution of problem
Provide application-based assistance for customer – gather application information, ask lead questions to probe for other needed parts
Assist outside sales with on-site product demos, product specification assistance & technical support
Communicate with inside sales manager and outside sales staff regarding applications, support calls, or sales calls for key accounts and potential accounts
Provide training for inside and outside sales staff on Minarik products, focusing on features/benefits and selection process
Conduct customer training seminars on vendor and technology-specific products & programming software
Assist inside and outside sales staff on product selection or competitor cross-reference
Establish & maintain a positive relationship with customer, vendors, and factory reps while exhibiting cooperative and courteous behavior
Make sales calls with outside sales staff on a quarterly basis to gain insight into applications

Non-Essential Duties & Other Responsibilities:
Maintain fluent working knowledge of all Minarik products including product-to-product comparisons, product pricing comparisons, and new products as they become available
Attend factory training schools as required
Maintain fluent working knowledge of all software necessary to program Minarik products
Maintain library of competitor literature for cross-referencing products or researching sales potential
Comply with all safety policies, practices, and procedures; report all unsafe activity to supervisor or Human Resources
Participate in team efforts to achieve company goals
REQUIREMENTS
Education, Experience & Requirements:
Bachelors degree in engineering or related field
Proven experience in a technical sales organization; 3-5 years experience is preferred or combination of experience and education.
Excellent written and verbal communication skills
Strong math and logistical skills
Intermediate computer skills including knowledge of Windows, Word, Excel, and database activity