Video Operations Specialist

The Office of Information Technology Services (ITS) is a partner for IT solutions for North Carolina State Government. ITS is committed to working with our agency customers to develop an efficient, effective, customer-centric e-state. ITS can help business and government:

Promote the delivery of more effective and efficient services
Provide increased accountability to citizens
Offer easier access to useful information
Enable enhanced participation in the democratic process
Present new opportunities to encourage economic development
Improve society through telemedicine and distance learning

This position’s responsibilities include:

The position will be team member of the Managed/Security Service Provider team in the Network Operations Center of the ITS-TS-Network Services division.
Duties for this position include the service support /delivery of the highly technical ITS WAN and security infrastructure and services in incident management, problem management, configuration management, change management, release management, availability management, capacity management, security vulnerability management, IT service continuity and customer consultation.
Responsible for risk assessments to determine critical areas to be addressed and oversee plans to address those risks.
Act as a consultant to management in the review of policies, operations, controls, system development, and data communications.
Participate on project teams focusing on network and security infrastructure systems to ensure information technology information issues are addressed.
High level troubleshooting of highly technical and complex security and wide area network systems.
Significant knowledge of advanced data and security infrastructure. REQUIREMENTS

Knowledge and experience with WANs/LANs, routers, firewalls, VPNs, client/server technology, encryption, PKI and other security technologies.
Demonstrated technical abilities of network performance and security problems.
A proven record for the implementation of changes and additions including firewall policy administration, network security vulnerabilities and analyzing network security problems to determine and implement approved solutions.
Demonstrated ability to prepare architectural technical specifications, design drawings, to develop solutions and resolve operation problems impacting implementation.
Provide client consultation to determine needs and requirements for providing advanced, compliant security solutions complete with quotations and SLA terms and conditions ensuring compliance with applicable information security laws, regulations, policies and standards.
Thorough understanding of multi-tiered SLA management, TCP/IP addressing, and subnet masking.
ITIL Foundation Certification a plus.
Strong analytical and problem-solving skills.
Excellent communication, both verbal and written, skills and the ability to work with other technical personnel.
Graduation from a four-year college or university with a major in electronics, telecommunications, engineering, or a closely related field. . Employment at ITS is contingent upon a satisfactory background check. For complete information on this and other positions, including minimum training and experience, please see our Web site at http://www.its.state.nc.us/Career/Openings.asp. A state application form (PD-107) is required for each position applied for and is available by link from our site or at local ESC offices and public libraries. Applications must be received at ITS Personnel Services, PO Box 17209, Raleigh, NC 27619-7209 by 5:00 PM on the day of closing. Resumes are not accepted in lieu of the completed application form but candidates are encouraged to attach them to the application form. ITS is an Equal Opportunity and Merit-Based Employer.
Job Closing Date - 10/05/06