Senior Voice User Interface Designer - Minneapolis, MN or

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.

At Uniprise, a UnitedHealth Group (UHG) company, our people and technology meet the benefits needs of employees and families at more than one-fourth of the Fortune 500 companies, through customization and innovation. National employers can then best access the full range of products and services offered by UnitedHealth Group companies while enjoying the ease of integrated administration for all employee services. It's a thriving business with an added personal significance…and a rare combination that will allow your career to flourish. Find out why by exploring this newly created career opportunity in our Plymouth, MN or Hartford, CT facilities.



Senior Voice Interface Designer



As part, of a team of 5 Voice Interface Designers, you will design and customize high-usability speech recognition software applications enabling our growing business to automate interactions with our stakeholders. This is an opportunity to creatively use your knowledge of human-computer interaction, usability and speech recognition to design new software applications that will impact the health and well-being industry!



Core responsibilities will include:


Participating in the gathering, defining, validating and documenting of business requirements
Obtaining end-user and Marketing input regarding caller needs, task structures and preferences
Translating business requirements into call flow designs
Writing call flows and creating routing design scripts with the goals of callers in mind, including appropriate line of questioning and prompts
Designing new and redesigning/enhancing existing high-volume speech recognition applications
Configuring / customizing applications
Conducting, coordinating and/or executing usability testing
Providing application demos as appropriate
Engaging in application design tuning activities for continuous improvement purposes
Helping to move us towards personalized, natural language processing solutions

Job Requirements:



Candidates will possess:


Prior experience in the speech recognition profession, including designing call flows for IVR systems
Experience with human-computer interaction and usability strategies, design processes, and user testing
Solid knowledge of language patterns and the interaction between human voices and computers
Experience with natural language processing, SLM, and/or personalization desired
Experience designing call flows for IVR systems with advanced speech recognition
Exposure to the Eclipse platform/framework and/or knowledge of speech recognition technology including: Nuance, Audium, CVP (Cisco Voice Platform), Tuvox, Voice Objects and Voxify also desired
Customer focus, evidenced by a track-record of success delivering high quality designs on time and meeting/exceeding customer expectations
Excellent communication skills - both written and oral
Proven ability to guide and mentor others
Advanced degree in Linguistics, Human-Computer Interaction or directly related field preferred
Experience with Voice XML and state diagramming for voice interfaces desired
Experience with matching interface persona to caller needs and preferences desired
Formal training with the Nuance product of value





Diversity creates a healthier atmosphere: Equal opportunity employer M/F/D/V