Helpdesk Specialist - ALL SHIFTS AVAILABLE

Classification: Contract to Full Time Compensation: $13 to $16 per hour Robert Half Technology, the world's leader in technology staffing, is currently seeking several proven Helpdesk candidates for contract to hire opportunities with a Technical outsourcing firm in Irving, TX. This is a 24 Hour call center environment and all shifts have openings.
In this role, the candidate will provide technical support to callers by researching and answering telecommunications questions; resolving problems; providing resources.
On a day to day basis the candidate will understand caller telecommunications issues by listening to problems and concerns; leading caller through problem-identification protocols; Resolve issues by researching documentation; troubleshooting hardware, software, or feature problem; guiding client through corrective steps; escalating problems to second level; tracking status of problems and solutions; Establish service by walking callers through new installations and configurations; Improves caller capabilities by providing additional documentation; recommending training courses; Maintain help desk database by entering caller statistics, inquiries, and responses; Avoid legal challenges by monitoring compliance with service agreements; Improve help desk results by recommending changes in information and processing; Update job knowledge by tracking and understanding emerging practices and standards; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations; Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.With more than 100 locations in North America, Europe, and Australia, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for IT initiatives ranging from Internet development and multiplatform systems integration to network engineering and technical support. Robert Half Technology offers online job search services at