Energy Trading Application Support Analyst- Level II

Position: Energy Trading Application Support Analyst- Level II
Location: Houston, TX
Type: Long-Term Consulting Engagement with potential to go permanent
Salary: W-2 Hourly Rate + Medical/Dental/Vision Benefits & More!!
Start Date: ASAPDescription of Work Deliverables and Work to Be PerformedThe role of the Application Support Analyst is to provide Prices and Curves (Asset Control), Nucleus/Entegrate, Entegrate Analytics, ET Mark to Market, ET VaR, ET Pricing, and Business Intelligence (Xcelerator and Plex) application support.
This person will handle user support requests passed from Level 1 support.The role requires ensuring that user support requests are handled in a timely manner.This person will work closely with the Service Operations Management and Service Desk Analysts to ensure that rigorous processes are in place and fully utilized to support Management in areas such as Quality Assurance, process improvement, communications to internal and external stakeholders, metrics development, measurement and team development.This person will also be responsible for communicating between the business users and management.EnvironmentThe CLIENT Service Operations organization provides desktop and application support to all IT users. The Service Operations support teams are the face of IT to business users. They liaise with development teams, vendors and Business Operations teams to resolve problems and incidents that effect IST systems.The current targets that are agreed for the Application Support team are:· Meet performance contract HSSE and HR related targets.
· Meet prevailing Service Level Agreement.
· Meet prevailing targets for positive user feedback.
· Meet Business Continuity Plan targets for service availability.
· Maintain 99.99% Service Availability or alternative target agreed by the CIO.Responsibilities· Manage and prioritize User Support Issues and Requests
· Support end of day processing issues for ET and Nucleus
· Assist with price curve creation and price feed mappings
· Provide application data extracts
· Assist users with building XLCubed templates for risk analysis
· Conduct/facilitate informal workgroup training sessions
· Diagnose User Issues:
· 24/7 availability due to high financial exposure system support
· Assist users with pricing issues, deal valuation, and exposure calculations
· Assist with deal-entry, position reporting, and settlement questions
· Perform system health checks
· Debug system integration issues
· Identify flaws or gaps in the systems and processes that would cause incorrect or delayed data
· Monitor automated batch processes
· Analyze Business Object reportsEscalate Unresolved Calls to appropriate development groups· Monitor status of unresolved calls and communicate important details to the user
Continuous Improvement· Review Remedy Issues
· Identify areas for improvement and work with the Service Operations Manager to identify options for resolution
· Provide Input to Service Guide for use by Service Desk and Apps Support
· Identify most common user issues and document their solutions
· Document system processes applicable to supporting the applications
· Coordinate knowledge transfer with Development group
· Participate in regression testing of new system patchesExperience Required:Prior Experience must include:Ability to lead transition of applications to level 2Previous Nucleus or “like” application support preferredPrevious Business Intelligence or Business Objects support preferredPrevious MVaR or “like” application support preferredPrevious Asset Control or similar application support preferredA minimum of 8yrs experience supporting applications in an Energy Trading group requiredA minimum of 6yrs experience in Risk and high financial exposure Energy Trading systemsAbility to perform and manage root-cause analysisStrong SQL skills preferredExcellent communication skills, including the ability to write compelling communication materialsAbility to work on own initiative and prioritize workloadAbility to work under pressure and meet strict deadlinesExcellent team working and networking skillsStrong influencing skillsRemedy experience preferredProficient with Microsoft office products, including Word, Excel, PowerPoint, and MS ProjectRigorous attention to detail
Education:Preferred: Bachelors degree in business and information technology
REQUIREMENTS
Competencies and Skills RequiredPerformance Bias – advancedWise Decisions – advancedPartnership and Teamwork – expertCommunication and Influence – expertProject Management – advanced