Desktop Analyst

Classification: Consulting Compensation: $23 to $28 per hour Our client in Minnetonka is looking for someone to join their desktop group. There are several facets to this position: remote desktop support (phone and email, resolving complicated issues), desk side support, and process (understanding process and procedures and how it affects IT departments). This is a contract to hire position.
Duties:
1.Monitor Windows based hardware and software via Microsoft Operations Manager 2005 and assist in problem resolution based on alerts and system generated errors.
2.Adherence to company polices and procedures.
3.Administration of DHCP/DNS subsystems in an Active Directory (AD) environment.
4.Insure consistent and secure backups across servers using Tivoli Storage Manager (TSM).
5.Administration and maintenance of the AD environment.
6.Provide Security and access privileges to data and applications.
7.Testing, implementation and understanding of new patches and security updates.
8.Installation, configuration, management and problem resolution of file and print subsystem.
9.7x24 operational support of Windows systems and occasional after hours and weekend on-call duty. Position will have a rotating responsibility for the Windows on-call cell phone for after hours support.
10.Troubleshoot and document problems in an effective and timely manner.
11.Prioritize work load based on the severity of issue and customer need.
12.Record, track and document issues from initiation through resolution and keep internal management and customer updated throughout the process.
13.Ensure consistency of tools, standards, security and metrics and follow documented Production Change Request process.
14.This position will be supporting business and IT applications as well as operational support, problem determination and resolution, and general support of the application and programming groups. The Applications include but are not limited to: RightFax, ADP, Magic, Exchange 2003, Terminal Services, Kronos Time Keeper, System Management Server (SMS), File and Print Services, IIS Web Services, Sylogist RF, i2 Transportation Management.
Interested candidates should submit resumes to Randi Myhre at