Client Service Analyst - Web Portal

ADP, with $8.5 billion in revenues and approximately 590,000 clients worldwide, is one of the largest providers of a broad range of premier, mission-critical, cost-effective transaction processing and information-based business solutions. Our services include: a full suite of human resource administrative services; integrated securities transaction processing and investor communications services for the financial services industry; and computing solutions for auto and truck dealers and vehicle manufacturers.



The candidate must be able to communicate effectively in a fast paced client support environment. Duties will include maintaining, administering, and supporting IT software programs running on multiple platforms. Primary responsibilities will be analyzing and troubleshooting software defects, taking action to address errors, and restoring customer services. Candidates may be required to be on-call after normal business hours and on specified weekends for client support. Strong verbal and written communications skills are required along with excellent customer service skills.
REQUIREMENTS


At least 2 years experience dealing directly with clients concerning technical issues.

Must have the ability to work with multiple technical groups to produce timely solutions to client issues.

Knowledge of advanced data communications (TCPIP, SOAP)Familiarity with Digital Certificate authentication

At least 2 years experience supporting systems on a Unix environment.

The ability to maintain file systems, installing and configuring new hardware, installing patches, upgrades and all other system maintenance.

At least 2 years experience working with Websphere Application Server

At least 2 years experience working with Websphere Portal Server

At least 2 years experience writing HTML codeMust be able to debug web page errors exclusively via source code

At least 2 years experience writing JAVA script Knowledge of Internet computing concepts (n-tier architecture, HTML, Java, Browsers, etc.) and Java Standards (J2EE-BC4J, J2EE-OC4J, EJB, JSP) Web Services

Prior experience creating SQL statements and exposure to to Oracle 9i



ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.