Call Center Application Analyst-IVR

This position is primarily responsible for leading, analyzing, designing, documenting program or program changes to meet technical specifications for new web-based Interactive Voice Response (IVR) systems or modifications to existing IVR systems, having a broad perspective on multiple application/functional areas. The position leads design and supports the integrity and integration of application systems and data, working in partnership with the user/client community in defining and meeting their business systems needs.Roles and Responsibilities Lead, specify, design, code, test, and document computer programs using assignment-related computer programming languages, utilities, operating systems, databases, and other tools. Specifically:
JAVA / J2EE development using IBM WebSphere Studio Application Developer
WebSphere Application Server environment implementation with JETS and STRUTS
Conduct analysis activities, design application systems and integrate diverse computer systems
Demonstrate full command of one or more platforms and disciplines, including, but not limited to, large processor, personal computer, database, network, and client server
Apply knowledge of corporate processes, services, and products as it relates to assignments
Apply knowledge of corporate computer applications and systems architecture as it relates to assignments
Responsible for producing and delivering high quality, fully tested computer products and services on schedule, within prescribed resource limits, and in accordance with client requirements and departmental standards
Lead small to medium complex projects
Organize, plan, and coordinate the resources needed on projects by providing analysis, design, programming, planning and installation services
Provide mentoring to junior staff
Develop and carry out a Self-Development Plan
Stay abreast of trends and new products and services in the Information Technology industry and their application in the environmentPosition Qualifications Bachelor’s Degree is highly desirable in Computer Science, MIS, Mathematics, Engineering, Business, or area of functional responsibility preferred, or equivalent work experience
7 + years of work experience
3 + years object-oriented development experience
Rational XDE environment
3 + years JAVA Language experience
3 + years of experience with:
Voice XML 2.0
IBM WebSphere Voice Response
IBM WebSphere Voice Server
AIX
Linux
Aspect Contact Server Computer-Telephony Integration
Empirix test suite (Hammer)
Ability to troubleshoot client/server application problems across multiple platforms
Demonstrated Leadership skills
Expert in multiple programming languages, development environments, debugging tools, testing tools, programming aids, system design tools, DBMS
Strong experience with system development life cycle and project management principles
Strong problem solving skills
Strong program analysis, design and coding skills
Must be able to work at both a conceptual and detail level
Must be a self-starter and able to work independently
Strong leadership skills
Background in Information Systems with additional professional training in areas of primary function
Strong interpersonal skills
Must have broad experience in business or interacting with business organizations
Must have ability to influence and persuade others over whom there is not direct authority
In depth knowledge/expert on more than one applications/functions with additional knowledge of application/function beyond current team
Full understanding of the integration of multiple systemsCompetencies Ownership of Results
Communication
Collaboration
Customer Focus
Innovation
Resilience
Business Acumen
LeadershipExternal/Internal Dependencies Ensure effective communication and interaction with key business partners / leaders and other Information Systems areas involved in the delivery of technology services
Ensure effective coordination with all other IT and key business projects
REQUIREMENTS
Please see Job Description