Ambassador (Weekend Hours only) - Ave Webb Gin

Department: 250 - Retail Property Management
Property: 604 - Avenue Webb GinnJob SummaryThe weekend part-time employee provides quality customer service to tenants, customers and property management team. Responsibilities include, but are not limited to, appropriately handling incoming and outgoing telephone calls and customer traffic, managing sales transactions and executing and coordinating events and promotions under the supervision of the lead ambassador. Must be competent and confident in interactions with all levels of employees internal and external to the Company.General Duties:Responsible for providing customer service throughout the Center by providing information and fielding phones calls in a friendly, professional manner; with the ability to take messages, forward calls, answer requests, provide directions and assist with problem resolution for customers, tenants and the property management team Responsible for the management of sales transactions Responsible for selling and tracking gift cards Responsible for remaining knowledgeable regarding store mix and merchandise mix Distribution of store catalogs, coupons and general information between tenants and customers Distribution of memos and/or communication between Property Manager and Tenants Distribution of promotional items Participate with coordinating special programs, events and holiday promotions Act as 'eyes and ears' to Property Manager in his/her absence; communicate to him/her any operational issues, i.e. porters, security, store personnel, and customers
Knowledge, Skills and Abilities (Minimum Requirements):Must have a high school dipolma Must have the ability to work with little or no supervision: meet deadlines, prioritize assignments, assist with coordination of events and programs, provide recommendations and effectively communicate updates to tenants, customers and property management team Proficient in Microsoft Word and Outlook Retail and or Customer Service experience required Strong organizational skills, disciplined, and attention to detail Must have the ability to resolve conflicts Strong verbal and written communication skills Must be able to work well in a team environment Must posses grace under pressure and be able to multi-task Have the ability to work weekend, evening and holiday hours REQUIREMENTS
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