Veterinary Client Service Representative/Manager: FT/PT

Hillside Animal Hospital in NE Scottsdale is expanding our team! Here’s an opportunity to work at Scottsdale’s award-winning veterinary hospital! Visit our website at www.hillsidepets.com to see how we set ourselves apart in the field of pet care. Be a part of a team who delivers extraordinary customer service to local pet lovers who value providing the best for their pets. We’re a family-owned business that provides a fun and challenging work environment where performance and career development is highly rewarded.
Please note: Since attendance and promptness are critical to our open positions, candidates must live within 15 miles of the hospital.Our current openings:1.Client Service Representative/Manager– Full timeThe Client Service Representative (CSR) team member has the responsibility of upholding client satisfaction by providing excellent customer service to all potential and current Hillside Animal Hospital clients. The CSR must demonstrate the ability to interact with clients and their pets in a welcoming, professional manner both in the hospital and over the telephone. The CSR insures comfortable flow of client activity by continually communicating and coordinating with the technicians and veterinarian. CSR’s must be able to articulate basic veterinary information to clients with confidence, including the ability to inspire new clients to join the practice by enthusiastically relating the benefits of our services for the health and well-beings of their pets. In addition, a CSR must be able to think on his/her feet to handle stressful situations with a high level of composure and to take appropriate action according to the situation. Multi-tasking is central to this position, so the CSR must be able to handle multiple projects with ease and must demonstrate proficiency in prioritizing tasks and maintaining a high level of organization. The CSR is a key team member as he/she is often the first point of contact to potential and existing clients and therefore must project a polished, professional and compassionate image. This is a full-time position that requires candidates to be available to work ten-hour day shifts(7:15 a.m. to 6:15 p.m.) and will require working Saturdays (8:30 a.m. to 1:00 p.m.). Since attendance and promptness are critical to the position, candidates must live within 15 miles of the hospital.
Job Requirements include:
•2-year college degree or higher
•minimum of 3 years working in a veterinary or medical setting in a receptionist or client service role with direct client interactions. Supervisory/managment experience a plus.
•demonstrated job stability and career development
•professional, polished, conservative appearance
•a genuine love for pets and ease in interacting with animals
•outstanding interpersonal skills; optimistic and positive
•well organized and detail-oriented
•outstanding typing skills; at least 45 w.p.m. accurately
•proficiency in MS Office and practice management software
•excellent verbal and communication skills•aptitude to learn and articulate medical terminology•capability to manage several responsibilities and projects at once
•high level of commitment•Outstanding attendance record
This job pays 12-15 per hour plus bonuses DOE.2. Client Service Representative – Part-time
We’re looking for qualified professionals who desire part-time hours. This position is perfect for individuals returning to the workforce and who wish a permanent, part-time position. Part-time CSRs must meet the qualifications listed above. You must be able to work the complete hours listed in the shifts above plus every Saturday.
Compensation:
Our attractive compensation includes a generous salary plus monthly incentives, paid time off, health/ dental/vision insurance, retirement plan, continuing education benefits, and veterinary and boutique discounts.
This job pays $11-$15 per hour DOE.If you meet the job requirements and wish to pursue a challenging, fulfilling, and fun position on the Hillside Animal Hospital team, please e-mail or fax a cover letter, resume, and your salary requirements to Cathy Rosonke, Hospital Administrator. We will only contact candidates who we feel would best match the requirements of the position and needs of our team.
REQUIREMENTS
See Job Description.