Training Manager

Be A Hero To Others…And Yourself. Make a difference in people's lives…and be rewarded along the way. eTelecare has outstanding opportunities for outstanding people. Are you up to the challenge?. About The Company Founded in 1999, eTelecare is an outsource call center, providing customer service, inbound sales, outbound sales and technical support. Our clients are in industries such as consumer technology, financial services, telecommunications, business services, travel and others – they are the top brand names that people know and love. Today, eTelecare has 11 call centers and over 7,000 employees, providing services onshore in the U.S. and offshore in the Philippines. eTelecare has won 38 major industry awards, including INC. Magazine’s top 50 fastest growing company in the U.S. The benefits of working at eTelecare include interesting work, exceptional coworkers, an upbeat environment, competitive compensation, health benefits, and more. eTelecare is a company that feels local…but has the strength of a global company…the best of both worlds. About The Position Job Summary: • Design Training • Supervise Curriculum Development • Develop Training Supervisors • Conduct Operations Supervisor Training • Manage all Training Department Resources to meet external & internal client requirements Duties/Responsibilities: • Design of training for all aspects of client projects, including soft skills and technical skills • Review and supervise training development • Develop training supervisors in their core competencies. • Monthly and quarterly planning. • Assess department performance through trained agent impact to operations. • Participate in mid-level client interaction • Deliver operations supervisor training. • Perform other related duties and assignments as required and as assigned by supervisor or manager. About The Rewards Work hard, perform well, and you’ll be rewarded with a dizzying number of benefits including: • Competitive base salary • Bonuses and commissions • Medical and dental coverage • 401k retirement plan • Paid vacations • Tuition reimbursement • Paid training programs • Comfortable work environment • Business casual dress Ready to be a hero? Apply to eTelecare today.Job Requirements
Knowledge/Skills/Abilities Required: • Previous Customer Service / Sales / Technical support training supervision experience in a call center or related industry • Strong computer skills, especially with MicroSoft Office products to include: Word, Excel, PowerPoint • Strong oral and written communication skills • Demonstrated ability in curriculum development. Preferred: • 6 years of training experience • Understanding of Learning Principles Credentials/Experience: • College degree or equivalent experience Special Requirements: • Must be able to work a flexible schedule • Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community • Some travel may be required between call centers and/or client site visits
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