Training & Development Manager

Harris & Harris is a family owned and managed nationwide collection firm that has been in business since 1968. Thirty years plus years of multi-industry experience has given Harris & Harris valuable insight into clients unique requirements and competitive marketplaces. As Harris & Harris continues to grow we are seeking new talent to add to our management team.

Job Responsibilities

Responsibilities and essential duties that must be completed to meet the objectives of the position, (by percentage of time), including but not limited to:

•(40%)Conduct collection Account Representative training and look for areas in which the collection training can be improved. Administer testing and certification processes to insure individuals are successfully trained prior to moving to their assigned units. Develop and maintain training documentation toward all disciplines, including account representative, management, non-management and unit specific training.

• (20%)Develop and maintain a monthly, quarterly and annual training and development curriculum that coincides with management objectives toward improved retention.

•(20%)Conduct new hire orientation with all new employees hired to the company. New hire orientation consists of introduction to the company, tour of the facility, new hire paperwork (tax forms, I-9), company policies and procedures, and benefits. Conduct FDCPA, HIPPA, and GLB training for all newly hired associates ensuring as many successful completions as possible. Conduct annual FDCPA, HIPPA, and GLB training for all associates.

•(20%)Administer, in conjunction with Human Resources, newly created management development and training programs to provide career development paths. This would include topics such as progressive discipline, interviewing skills, business writing skills, software training (aide in maintaining management skill sets with required Microsoft applications), e-mail etiquette, and other assigned courses.
REQUIREMENTS
College education preferred
3-5 years minimum experience in the Collection, and/or call center Industry
5 years minimum experience as a Trainer, with at least 2 of those years developing programs company wide.
Must possess excellent communication skills (written and verbal)
Must be able to multi-task, work in a fast paced environment, and problem solve
Must possess excellent computer skills (Excel, Power Point, Word, Publisher, collection systems, Internet)
Must be able to provide leadership and think strategically about the company’s direction and training needs.
Prefer someone with technical writing skills, particularly strong in training materials and policy and procedures.