Traffic & Scheduling Analyst-Assoc

Deluxe Corporation, through its industry-leading businesses and brands, helps financial institutions and small businesses better manage, promote and grow their businesses. Our continued success is based on commitments to continuous improvement, innovation and uncompromising quality. Look into all the advantages we have to offer. Then join us for a Deluxe career experience!
Analyzes call center trends, including call volumes, call patterns, staff productivity, attrition rates, and resource allocation. Monitors call volume of inbound call traffic. Ensures customer needs are met by coordinating and adjusting call volumes in a timely manner. Creates reports that will be used for capacity planning within the call center. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives. Coordinates with other departments when outages occur and calls must be redirected. Typically requires an understanding of the call center's staffing availability and call volumes. Less than 1 year experience.Drug screen and background check required. EOE/M/F/D/V.
REQUIREMENTS
Please see Job Description