Telephone Service Representative - FT (0734)

Basic Function:
Telephone Service Center- Incumbent will respond to incoming customer inquiries via the telephone from current and prospective customers providing product and service information, processing financial transactions, handling customer problems and opening or referring new accounts. Flexible schedules: Must have availability to work evenings and weekends.Responsibilities:
Answer all incoming calls for the Retail Service Call Center
Achieve and maintain satisfactory quality monitoring and efficiency goals
Read procedural updates within 24 hours and implement changes as required
Successfully completes and implements learning from all training programs
Maintains satisfactory knowledge of computer systems used in the completion of duties
Ensures management receives timely and complete reports of any systems or product problems that impact the ability to provide accurate and timely information to customers
Pursue opportunities to cross sell bank products and services
Correctly and legibly completes all forms, electronic and paper, required to complete customer requestsBasic Qualifications:
* High school diploma or GED
A minimum of six months previous sales or customer service experience
Basic keyboarding skills and data entry skillsIdeal Qualifications:
* Two years previous sales or customer service experience
Previous call center experience
Verbal communication skills in Spanish and English Past experience working with the GroupWise email system
REQUIREMENTS
See Above / gj-hh