Technology Support Specialist I (Washington, DC)

Ernst & Young, a global leader in professional services, is committed to restoring the public’s trust in professional services firms and in the quality of financial reporting. Our 107,000 people in 140 countries pursue the highest levels of integrity, quality, and professionalism in providing a range of sophisticated services centered on auditing, accounting, tax, and transactions. We strive to help all of our people achieve both their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized by organizations such as Fortune, Working Mother, and Training magazine, Ernst & Young continually strives to be a great place to work.
Job Description:
The Technology Support Specialist I performs daily routine technical support. This professional consults with the supervisor for task prioritization and effectively applies technical knowledge. This individual also specializes in one or more areas, including support center/technology support, networking, telecommunications, help desk, and technology certification. The Technology Support Specialist I assists others in the technology department, as needed.Responsibilities
Under direct supervision, provide after-hours service for escalated issues from the National Help Desk or supervisor.Assist with the deployment of hardware and software to clients (including the installation, configuration and testing of basic firm hardware).Assist with new hire processing (account requests, verification, basic equipment configuration).Perform basic software troubleshooting and hardware triage support.Assist with the equipment and setup for conference/meeting facilities, as directed. Assist with off-site support for client functions/meetings.Handle minor administrative functions such as moving and delivering equipment to clients. Perform administrative tasks, such as changing passwords. Handle minor functions such as moves, adds, changes, etc.Assist with back-up tape maintenance and software installation on network file servers.Perform telephone installation and inventory. Perform voice mail administration.Monitor PBX activity as well as performance and report anomalies.Troubleshoot jacks/wiring, and establish/troubleshoot cross connects for MDF/IDF.Respond to customer inquiries concerning support requests, systems status, and network connectivity. Resolve hardware and software problems for firm-standard hardware/software. Record inquiries, and repair/service requests. Diagnose problems through research, isolation and resolution steps using automated systems via EY Queue. Report problems with procedures and make suggestions for improvements. Escalate to or consult with senior staff when a solution is unclear.Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses. Process firm-wide requests for software and documentation. Track software licenses to ensure that the firm does not violate its agreements, and work with Purchasing and Contracts departments regarding software licensing and maintenance issues.Coordinate mass distributions, including on-site software duplication and documentation reproduction.Interface with the reproduction staff to ascertain the status of requests in order to ensure the quality of finished products.Work closely with vendors and firm departments to coordinate the delivery and return of evaluation products.Make recommendations to management regarding update and maintenance processes.Perform administrative duties, as required.Ernst & Young LLP, an equal opportunity employer, values the diversity of our work force and the knowledge of our people.
REQUIREMENTS
Qualifications: The incumbent of this position must have:Education:
a Bachelor's degree in Computer Science or a related discipline, or equivalent work experience
Experience:
approximately 0-2 years of experience in technology support with working knowledge of a functional specialty
Skills:
strong communication, interpersonal, organizational, and time management skills