Technical Support

General Description
This is a seasonal position ranging from a maximum of October to April and a minimum of October to mid-February. Length of contract is dependent upon productivity and starting date and has the potential to go permanent. This position includes assisting the customer and other Technical Support Representatives. Document problems using our CRM software. Issues requiring further research may be escalated to the proper department. Primary focus is providing our customers with prompt courteous customer service. The Technical Support Representatives will be required to support technical issues regarding software, a Windows Application, company website and the Electronic Filing Process. During that time, you will be expected to understand how to use our software, troubleshoot the products and demonstrate an aptitude in appropriate service techniques.

General Responsibilities
§ Answer incoming phone calls and provide customers timely support.
§ Record customer service issues using are CRM software (CSTT).
§ Answer technical support questions and provide customer support as needed.
§ Provide technical support via e-mail.

Apex Systems, Inc. is an Equal Opportunity Employer. Apex Systems, Inc. does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable state or federal civil rights law.

If there are any questions, please feel free to give us a call at 425-478-0083.
REQUIREMENTS
Qualifications
§ Able to learn new concepts quickly and retain information.
§ Demonstrate skills in problem solving.
§ Able to work effectively under high stress.
§ Prior Customer Service experience.
§ Technical knowledge of all Microsoft Windows operating systems.
§ Windows certification is not required but helpful.
§ Networking knowledge is helpful.
§ Flexible working hours from December 15 to April 15.
§ Strong aptitude in verbal and written communications is a plus.
§ Able to effectively handle multiple issues simultaneously.
§ Bilingual in Spanish is helpful.
§ Cordial and team orientation when working with others.