Technical Analyst II

Our People. Our Products. Our Pride.Coca-Cola Enterprises, established in 1986, is a company with roots extending back to 1899, when the first Coca-Cola bottling operation began. In fact, when the first bottling franchise began operations in 1901, it operated under the ownership of Benjamin F. Thomas and James F. Johnston, grandfather of our former Chairman of the Board, Summerfield K. Johnston, Jr.Though Coca-Cola Enterprises is now the largest soft drink bottler in the world, each of our local bottling operations represent several decades of success in building the strongest brands in the world. Maintaining the local aspect of our business continues to be an integral part of our success.
RESPONSIBILITIES: SUMMARY


Provide support for our internal Customers, complete Change Requests, resolve and update problem tickets, install and configure standard software packages, install and configure standard hardware, serve as Field IT project’s resources, resolve many technical issues without assistance. Establish liaisons with other technical support groups for prompt problem resolution.REQUIREMENTS
Customer Service experience

Demonstrated competency in three or more of the following areas:
o PC & Deskside
o PBX & Voicemailo Handheld
o Output Managemento Server Management
o Networkingo Application Knowledge
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide remote and/or on-site Field IT operational support, maintenance, problem solving, configuration and installation

Conduct Account Management Reviews in accordance with established CCE procedures

Comply with CCE processes consistent with Sarbanes-Oxley requirements

Maintain and update accurate problem/change ticket log

Serve as a liaison between clients, vendors and other technical groups to resolve complex IT issues

Communicate effectively with internal peers, clients, and managers

Troubleshoot routine to complex IT problems

Assist in maintaining an accurate inventory of assets

Ensure compliance with CCE and IT standard operating procedures and policies

Proactively identify potential problems and make recommendations regarding solutions

Occasional overtime and travel to various work locations may be required

Ability to manage small projects

Accurately track and account for hours worked
KNOWLEDGE, SKILLS, AND ABILITIES
Communication, time management and client management skills

Written communication skills

Ability to prioritize tasks and make decisions within established guidelines and policies

Knowledge of a networked desktop environment, and associated hardware and software

Proficient at troubleshooting PCs in a LAN environment

Ability to explain technical information in a way that establishes rapport, persuades others and fosters understanding

Ability to work independently as well as part of a team

Ability to adapt to changes, and resolving conflict

Demonstrated presentation and teaching skills
QUALIFICATIONS: MINIMUM QUALIFICATIONS/REQUIREMENTS<
4 year degree in a relevant field or equivalent experience

4+ years of Technical Support experience REQUIRED

Experience in Wintel environment REQUIRED

Knowledge in at least one of the following areas: mobility, telephony, networking

Able to travel – Valid Driver’s License, willing to travel by car or airplane
PLEASE SUBMIT RESUMES AS AN ATTACHMENT IN A WORD DOCUMENTCONTACT INFORMATION:(**Principals Only**)Required: Use The 'Apply Now' Button When Applying For This Job.Requisition #: RMAX_65036_CBLDR, Title: Technical Analyst IICoca-Cola Enterprises Inc. is an Equal Opportunity Employer.Coca-Cola Enterprises has an ongoing commitment to Affirmative Action and the celebration of Diversity.Visit our Internet website to explore other exciting opportunities!