Technical Account Mgr

Mercury Marine, the world's leading producer of marine propulsion systems, is the largest subsidiary of Brunswick Corporation. For more information, go to www.mercurymarine.com.

Position Summary:
Territory: Arizona, New Mexico, Colorado
To provide all dealer and retail customers with technical/service support, assistance in the areas of service, service management, customer relations/satisfaction, warranty adjustment, product performance, and installation for all Mercury products.

Primary Duties and Responsibilities:
Provide service management counseling, onsite training in service management and technical areas.
Investigate, diagnose and resolve service related product malfunctions and issues.
Complete on-going evaluations of all dealers and to assist them with a business plan to upgrade their service of Mercury products and providing ultimate customer satisfaction in a profitable manner.
Territory account management responsibilities for:
Prospecting and dealer selection for best service
Dealer non-renewals / terminations interacting with sales, credit departments.
Dealer service development and training.
Assist OEM Boat-builder service as required
Organize Dealer visits to provide improved dealer support.
Provide in-field support to Mercury Legal department for product liability, product failure lawsuits, including onsite inspections, depositions, and to participate as a witness.
Face to face interaction with consumers to resolve their product questions and issues.
Participate and assist Marketing department with local, regional, national boat shows, tournaments, and special events, as required.

Knowledge, Skill and Ability Requirements:
Thorough knowledge of Mercury products
Full understanding of customer service philosophy and procedures of the company
Thorough knowledge of marine industry service management
Interpersonal skills necessary to deal with customers and effectively communicate
Excellent organization and planning skills
Willingness to travel (75% - 90%)
Ability to work independently, make accurate decisions and analyze risk
REQUIREMENTS
Education and Experience Requirements
High School Graduate plus 2 years junior or technical college.
High School Graduate and technical training course work
3 - 4 years in marine service related capacity.