Team Manager -ELG1

As a Team Manager, you will oversee a unit of approximately twenty collectors, ensuring their unit objectives and standards are met. You'll compile and analyze statistical data relative to unit productivity, monitor calls and provide feedback to staff, answer questions concerning collections activities, review the status of the most delinquent accounts and handle the collection efforts. It will be your responsibility to advise your staff of any change in policy or procedures, to allocate resources, plan work schedules, and assign work. You'll train new staff members, conduct performance reviews and make recommendations regarding performance feedback and corrective actions.


Work Schedule: Sunday through Thursday - 12:00 pm - 9:00 pm
REQUIREMENTS


At least two years experience as a team lead or supervisor in a call center environment

At least two years collections experience preferred; experience with more severely delinquent accounts (120 days +) strongly preferred

Strong communication and organizational skills

Proven ability to coach, develop, and influence others to meet goals

Thorough knowledge of all aspects of collections and/or due diligence

Excellent leadership skills especially in maintaining records and statistics

Excellent customer service; skilled at influencing and negotiating

Excellent analytical ability

Must be a self-starter and willing to work extra hours

Flexbility to adapt to change, including work schedule

Bachelors degree preferred

Knowledge of Microsoft Windows, Word and Excel required