Supervisor of Retention

Looking for a new career challenge? You're in the right place! If you're ready to seek new challenges and be a contributor in an organization that is an industry leader, why not join the many faces of Comcast? With an employee base of approximately 60,000 and a commitment to a diverse workplace, we offer opportunities in every region of the country. With positions from entry level to senior executive, in an array of areas including technical, creative, business and administrative, Comcast is the company that you're looking for.Become one of the many faces of Comcast today. Your new career may be only a few clicks away!
Coach/Develop and assist staff in problem solving resolution process.Monitor and coach employee performance toward career goals.Review daily transactions and provide feedback to staff.Conduct weekly/annual CAE review sessions.Responsible for achieving individual, team and Call Center goals.Ensure optimum staffing levels through efficient scheduling and adjustments to meet peak service demands.Involved in the selection of new CAE candidates.Maintain and enforce department/company policies and guidelines.Network with Comcast managerial staff to improve internal/external processes.Remain abreast of new products and technology.Perform other related duties as assigned.Uses accurate Retention Tracking tool to monitor save percentage and produces reports. Punctual, regular, and consistent attendance.Qualifications
EDUCATION:Bachelors degree or the recognized equivalent in work experience and self-study.EXPERIENCE:Minimum 2 years exceptional performance in a Call Center or a minimum of 5 years Customer Service/Sales experience.Working knowledge of Microsoft Word and Excel.Proficient with the InternetComcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.To submit a resume for this position, please click on the "Apply Now" button. Please reference I-CAREERBUILDER.COM as the source through which you learned of this position.Job Requirements
Please see Job Description
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