Software Support Technicians

Well established educational software company that has relocated their corporate office to downtown Austin is seeking 2 Customer Support Software Technicians. This is a contract to hire opportunity.


Your duties will include:
Provide accurate and creative solutions in a timely manner to users with problems of a moderate nature on the supported products.
Provides users with quality customer service.
Maintain a current knowledge of supported products, procedures and guidelines.
Develop, maintain, and practice service standards and trends.
Effectively utilize resources and tools for troubleshooting, research and communication purposes.
Facilitate and present training activities for internal personnel on supported products.
Participate in team projects that enhance the quality or efficiency of call center service.
Develop and use business and technical writing skills to draft customer communications, track customer interactions, and write customer articles.
Assist in special product-related assignments.
Participate in documentation review and provides feedback.
Actively participates in a team environment.
Consistently available to perform assigned duties.




If you have questions concerning this position, please call 512-794-0077 and ask to speak to a Consultant.
Please be sure to tell us where you saw this job posting. Thank you for allowing us to consider you for this position. EOE
REQUIREMENTS


Qualified candidates must have a stable work history, a minimum 2 years of customer service experience, and software support experience.
The following are preferred:
Associates degree in Computer Science, Information Technology, or Electrical Engineering
Industry certification: Microsoft MCP, A+ Certification.