Senior Technical Support Engineer

****** ONLY local Bay Area candidates will be considered ******

Responsibilities
- Provide technical support for Agile Products including internal and external clients and partners.
- Handle complex technical problems including but not limited to; operating systems (Unix, Windows) networks, web applications (Weblogic, OAS) and relational databases (Oracle, SQL).
- Demonstrate excellent written and verbal communication skills.
- Maintain open lines of communication, which will be fostered and maintained among team members and internal and external clients.
- Possess excellent problem solving skills whereby clients' issues are clearly diagnosed and resolved.
- Provide guidance to Agile's customers on product usage and best practice.
- Be a strong technician able to transfer knowledge on technical topics to other members of Global Support.
- Provide mentorship and guidance to Support personnel
- Act independently while researching and developing solutions to client issues.
- Proactively manage issues to assure highest levels of customer satisfaction.
- Operate in a fast paced environment with constantly changing priorities.
- Easily adapt to organizational and environmental changes.
- Possess the ability to multi-task and operate in a team environment.
- Manage highly escalated issues engaging those necessary to work toward resolution.
- Expected to continue learning new technologies and expand Agile product knowledge.
REQUIREMENTS
Required Skills
- Excellent organizational skills and ability to multi-task
- Strong customer interaction skills, Teamwork, and Commitment to excellence
- Strong working knowledge of Solaris and/or Windows, web application servers (Weblogic, OAS) and relational databases (Oracle/MS SQL)
- Self-starter with demonstrated ability to take initiative and accomplish tasks
- Good working knowledge of Application and Web Servers
- Highly driven and motivated individual
- Ability to work independently and take direction
- Flexible work hours

Preferred Skills
- Prior experience supporting PLM software a plus

Experience
- At least 5-7 years related Software Support or related experience
- At least 7 years of Customer Support experience
- Previous Enterprise software support experience
- Direct Agile (8.x, 9.x) experience

Education
- Bachelor of Science Degree in Computer Science or relevant field
- Technical certification including MSFT, Oracle, Sun Websphere, BEA Weblogic, CCNA, Cisco etc.

Agile Software Corporation is an Equal Opportunity Employer.