Senior Operations Specialist - Transfer of Accounts

Senior Operations Support Specialist - Transfer of Accounts


Schwab


Client Support Operations


Charles Schwab, one of the nation's largest financial services firms
provides securities brokerage, banking, wealth management and related
financial services for over seven million active accounts with more
than one trillion in assets. Our clients include domestic and
international individual investors, independent investment advisors
and corporate retirement and investing plan sponsors.


Client Support Operations provides seamless operational support to
each of our unique business partners using business discipline,
technology and talent to deliver a spectacular client experience.



DESCRIPTION:


Transfer of Accounts (TOA) looks for team-oriented, customer service
professionals who thrive in a fast-paced and fluid work environment.
Attention to detail, thoroughness, speed and accuracy combined with
strong client relationships are our hallmarks.


Senior Operations Specialists in TOA perform a variety of functions
and services for our Schwab Institutional and Individual Investor
client groups. This position may include processing customer transfer
requests, internal and external client contact, researching complex
customer service issues, approval of outgoing transfers, and team
workflow assistance. The ability to resolve complex issues and
problems as they occur is important to success.


The transfer of accounts requires a detailed review and risk
assessment of customer assets; and coordination with both customer
and other financial institutions to ensure the expedited receipt and
delivery of assets. In this role you will also coach and train
others to improve performance. This is a summary only and duties and
responsibilities may be changed from time to time, or over time.


REQUIREMENTS:

The ideal candidate will have banking or brokerage.
Operations experience is a must
Series 7, 63 required. Series 9/10 a plus.
Demonstrated problem solving and risk assessment skills.
Experience in account opening, processing, cashiering, wire
transfers, etc. is highly desirable.
Must be proficient in ten-key and Excel.
Flexibility to work either a 5x8 or 4x10 schedule, to include
either Saturdays or Sundays.

As part of Schwab you will... Provide clients with the most useful
and ethical financial services in the world.

Within Corporate Services... We deliver high quality workplace
solutions which enable employees to attain secure financial futures.
Our actions and decisions are driven by integrity, by transparency
and by advocacy of our clients' best interests.
REQUIREMENTS
Operations background a must, Series 7 and 63 highly desired