Seasonal Polo.com Customer Service Representative

Job Title:
: Seasonal Polo.com Customer Support Rep- Monday-Friday 8:00am to 6:00pm
Location: Brooklyn Center
Department: Polo.com Customer Service
Reports to: Customer Service ManagerPosition Overview:
Seasonal Polo.com Customer Support Representative- Monday-Friday 8:00 am to 6:00pm (4 hour to 8 hour shifts available.)
Potential for a full time permanent position after the holidays.
Develops customer relationships and helps grow customer loyalty for the Ralph Lauren brands supported on Polo.com and in national advertising. Learns and effectively articulates Polo Ralph Lauren product information.Success Attributes:
Ability to learn and articulate Polo Ralph Lauren products and lifestyle and respond to enquires on the current season of merchandise featured on Polo.com.
Strong interpersonal skills and telephone etiquette.
Ability to multi-task and work in a fast paced environment under the direction of the Team Lead.
Professional, flexible and positive team player that is self-directed and self-motivated.
Ability to effectively perform the basic tasks of position using decision-making skills and other resources.
Confidence navigating the Polo.com website, internet, customer support systems, and company supported intranet.
Willingness to learn new technologies.
Strong writing, grammar, and proofreading skills to handle basic pre-formatted email responses.
Ability to communicate and manage conflict resolution in a professional manner and handle all basic frequently occurring situations regarding order placement, order and return status issues, and current product information.
Regular attendance and the ability to work flexible hours including Holidays as needed.Essential Functions:
Provides follow up solutions to customer issues by following established procedures, process flows and policies.
Communicates important information to the customers on current website features, upcoming promotions, products, retail stores, etc.
Keeps commitments to others.
Analyzes, qualifies, and refers polo.com customers to the proper sales channels based on those needs.
Learns and effectively articulates Polo Ralph Lauren product information.
Maintains a thorough knowledge and skill base for product, operations, policies and procedures, and computerized information systems.
Demonstrates professionalism by creating a positive image for Polo.com.
Completes or performs other duties as assigned.
Exhibits Red Carpet Care qualities in terms of great customer service to both internal and external customers.Qualifications:
Travel:
N/ACareer Path:
CSR Senior LevelQualifications:
Education:
High School diploma or GEDExperience:
At least 6 months of customer service experience preferred.
Basic knowledge of customer service and shipping terms.
Familiarity with internet and basic search programs.
Familiar with keyboard and basic computer skills - including Windows based programs.
Must be able to see color and pass a colorblindness test.Physical Activity:
Finger Dexterity: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm, as in handling.
Repetitive Motions: Substantial movements (motions) of the wrist, hands, and/or fingers.
Talking: Expressing or exchanging ideas by means of the spoken work. Those activities, which demand detailed or important instructions spoken to other workers accurately, loudly or quickly.
Hearing: Perceiving the nature of sounds with no less than a 40-db loss. Ability to receive oral communication and make fine discriminations in sound.Visual Demands:
Operators: This is a minimum standard for those whose job requires work done at close visual range. (i.e. preparing and analyzing data and figures, clerical and administrative functions, accounting, computer terminal use, extensive reading, visual inspection, operation of machines, using measurement devices, assembly or fabrication of parts.Physical Requirements:
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.Conditions:
None: Individual not substantially exposed to adverse environmental conditions - typical office or administrative work setting.Tools / Equipment:
Headset
Calculator
Office supplies (pens, staplers, pencils, etc.)
PC equipment (monitor, keyboard, printer, etc.)
PC softwareShopNBC, one of the nation's fastest-growing retailers!More about us:ShopNBC is broadcast 24 hours a day, 365 days a year via over 53 million cable and satellite households (DIRECTV channel 370, DISH Network channel 228), and its programming is simulcast live on the Web at ShopNBC.com, where you can find over 10,000 items every day.ShopNBC offers a wide variety of great merchandise at incredible values up to 60% off retail value every day. Our customers are especially fond of our fine jewelry, brand-name watches, easy-to-use computers, cutting-edge electronics and more!The mission of ShopNBC is to be the most innovative multimedia network, offering consumers an entertaining, informative, and interactive shopping experience.ShopNBC, located in Eden Prairie, Minnesota, approximately 15 miles outside of Minneapolis, is always looking for talented, dedicated individuals to join the team. We appreciate your interest in employment with ShopNBC!
REQUIREMENTS
Please see Job Description