Sales Support Representative - Full Time - Lafayette, IN

Purpose:
Provides prompt and courteous service to all customers and serves as a single point of contact for their immediate and ongoing needs (i.e. equipment setup and other duties as assigned by management).
Assists in ordering accessories and handling some administrative functions. Responsible for providing service and product information to customers. Answers inbound calls and assists sales representatives.
May make outbound calls to customers for various reasons including but not limited to follow up on products and services purchased/sold, potential new products and services of interest for the customer.
May sell all products and services offered by the Company. Ability to process customer payments.
Processes paperwork and performs other duties as assigned by management.

GENERAL DUTIES
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

1. Act as a liaison between customers and various company departments.
2. Recognize customer problems and resolve to customer satisfaction directly or transfer through to proper department.
3. Develop and maintain knowledge of all services and equipment offered by the Company.
4. Assist with selling all products and services offered by the Company.
5. General duties as assigned by manager including but not limited to: order, ship, receive, organize and merchandize inventory.

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
1. May travel to customer locations.
2. May be required to wear a uniform.
3. Assist customers in the sales process.
4. Distribute interoffice mail and faxes.


PHYSICAL REQUIREMENTS

.. Handles and/or transports materials weighing up to a maximum of 25 pounds.
.. Must be able to stand for long periods of time while servicing customers.


QUALIFICATIONS:

High School Diploma or GED
.. Specific job assignments may require day, evening, weekend or holiday tours. Occasional overtime may
be required
.. Must maintain a valid driver’s license with satisfactory driving record.

Classification:
High School Diploma or GED
.. Specific job assignments may require day, evening, weekend or holiday tours. Occasional overtime may
be required
.. Must maintain a valid driver’s license with satisfactory driving record.
REQUIREMENTS
Required Qualifications:
Experience Requirements:
High School Diploma or GED
.. Specific job assignments may require day, evening, weekend or holiday tours. Occasional overtime may
be required
.. Must maintain a valid driver’s license with satisfactory driving record.

Travel Percentage: 0%