SI Sr. Service Specialist - ISG Denver

SI Senior Service Specialist

Schwab Institutional |Trading & Operations | ISG Denver


Schwab Institutional (SI), a division of Charles Schwab & Co., Inc.
is the leading provider of custody, trading, technology and practice
management to registered independent advisory firms. SI provides
access to sophisticated wealth-management services that help advisors
attract and retain affluent clients, as well as profitably grow,
compete and succeed in their business efforts.

1. Group Objective/Purpose

Provide superior service to our Investment Managers that
differentiates us from our competitors and serves as a sustainable
competitive advantage. This role will initially be an operational
role with some outbound client contact required. This role will
include inbound client contact responsibilities in the future.

2. Brief Description of Role Needed

Provide a superior level of client service and operations support to
Investment Advisors. Follow up on information required to process
requested transactions. Respond to questions and resolve issues
within scope of knowledge and authority. Identify and escalate those
out of scope. Research errors. Responsible for accuracy and
timeliness of own work. Work must be processed within established
time frames, in accordance with service standards and SEC rules and
regulations. Internally interact with peers and other internal
departments to resolve operational issues. Externally have
interaction with Investment Advisors. Customer contacts must be
handled with the highest level of customer service. Contacts are
routine and within established guidelines. Work in a collaborative
team environment.

3. Technical/Functional Qualifications Needed

Excellent operational and customer contact skills with the ability
to manage and process complex operational work. Provide superior
follow-up, along with excellent interpersonal, verbal, and written
communication skills. Ability to organize and complete projects.
Must be team oriented with the ability to act as a resource for
development of the team's effectiveness. Must have a full
understanding in New Accounts (NAC), Transfer of Assets (TOA),
Cashiering, Account maintenance processing, as well as the financial
services industry. PC literacy with strong knowledge of LEGACY and
other related business systems. 2 to 4 years industry experience and
Series 7 preferred. This position may be graded up to a job level of
56 depending on applicant experience.

4. Three Critical Success Factors for the Role

Passion for Service- Focuses on clients as a first priority. Strives
to meet and exceed the expectations and requirements of internal and
external clients, and works to do what is best for all stakeholders
including clients, shareholders,employees, etc.
Results Oriented and Drives Execution
Sets and pursues aggressive goals, demonstrates a strong commitment
to organizational success, is able to marshall resources to
accomplish projects and handles multiple projects simultaneously.
Assigns/assumes clear authority and accountability, tackles problems
directly and with a sense of urgency. Demonstrates a consistent bias
to action.
Adaptability/Self Development
Continuously seeks new challenges and learning opportunities.
Actively seeks feedback, gains insight from experiences, learns
quickly when faced with problems and is personally committed to
self-improvement. Demonstrates awareness of own strengths and
weaknesses. Maintains and projects confidence and a positive outlook
while under pressure and handles crisis situations or roadblocks
constructively.

This is a summary only and duties and responsibilities may be changed
from time to time, or over time.

This position is located in Englewood, CO


More about Schwab Institutional®
Schwab Institutional (SI) pioneered the business of serving
independent, fee-based investment advisors, and we're the industry's
leading provider of custody, trading, technology and practice
management resources to approximately 5,000 registered independent
advisory firms, who manage $352 billion on behalf of their clients.
SI helps advisors to grow, compete and succeed. SI plays a key role
in Schwab's affluent strategy via the Schwab Advisor Network®, which
provides marketing resources and client referrals to 330 of our top
advisors via a joint initiative with Schwab's Retail Client Sales and
Service enterprise. SI clients represent 37% of Schwab's total client
assets.
REQUIREMENTS
n/a