Retirement Plan Services Representative

Here's the deal. You can do top-notch work for a world-class organization and make a difference in people's lives. It's that simple.

We're The Capital Group Companies, a 75-year-old investment management company that prides itself on creating an environment in which our associates feel they can succeed and be valued for their contributions. We're the home of American Funds, one of the three largest mutual fund families in the United States. The benefits of working at Capital include interesting work, exceptional colleagues, a comfortable workplace, competitive salaries and bonuses, and health and life benefits from day one.


Job Description
Here's the deal. You can do top-notch work for a world-class organization and make a difference in people's lives. It's that simple.

We're The Capital Group Companies, a 75-year-old investment management company that prides itself on creating an environment in which our associates feel they can succeed and be valued for their contributions. We're the home of American Funds, one of the three largest mutual fund families in the United States. The benefits of working at Capital include interesting work, exceptional colleagues, a comfortable workplace, competitive salaries and bonuses, and health and life benefits from day one.Retirement Plan Services Representatives work in a team environment to provide service to participants and professionals in the retirement plan industry. Responsibilities of this position include responding to inbound calls from plan participants, plan sponsors and third party administrators, processing online account transactions, researching and resolving questions on retirement plans. No sales involved.Qualifications

Good organizational skills and the ability to multi-task

Exceptional verbal and written communication skills

Ability to gather and assess information in a fast-paced environment

Strong detail orientation

Ability to apply considerable amounts of information

Ability to work in a collaborative, team oriented environment

Strong PC skills including proficiency with Excel

Interest in learning about financial services as no prior industry experience is necessary

Flexibility to work additional hours as needed

Experience in a call center environment a plus

Prior customer service experience with retirement plans is a plusWe offer excellent salaries, a progressive environment and a premier benefits package that includes:
Medical, dental and vision coverage effective day one

Three weeks vacation in year one

15% of annual salary plus bonuses contributed by the company to your retirement plan, up to IRS limits

Generous educational assistance

Health club subsidy

Paid, comprehensive training programs

Team-oriented working environment

Business casual dress
We are proud to be an Equal Opportunity Employer.