Retention Supervisor

Looking for a new career challenge? You're in the right place! If you're ready to seek new challenges and be a contributor in an organization that is an industry leader, why not join the many faces of Comcast? With an employee base of approximately 60,000 and a commitment to a diverse workplace, we offer opportunities in every region of the country. With positions from entry level to senior executive, in an array of areas including technical, creative, business and administrative, Comcast is the company that you're looking for.Become one of the many faces of Comcast today. Your new career may be only a few clicks away!
MAJOR DUTIES:
(May perform any or all of the following duties.)
Proactively~

Partner with training and quality assurance to identify trends that may require additional training.

Consistently and effectively coach to successful delivery of service strategy.

Coach to quality standards that support service strategy.

Partner with peers and managers to utilize data and feedback to offer strategy suggestions.

Generate new ways to drive enthusiasm and sustain high performing quality based Retention queue.

Coach/develop and assist staff in problem solving resolution process.

Coach employee performance toward career and business goals.

Review daily transactions and provide feedback to staff.

Conduct monthly/annual CAE review sessions.

Responsible for achieving individual, team and Call Center goals.

Ensure optimum staffing levels through efficient scheduling and adjustments to meet peak service demands in coordination with REM.

Participate in recruiting events for selection of new CAE candidates.

Maintain and ensure consistency in application of department/company policies and guidelines.

Network with Comcast managerial staff to improve internal/external processes.

Remain abreast of new products and technology.

Perform other related duties as assignedQualifications

Bachelor's degree or the recognized equivalent in work experience and self-study.

Must be flexible

Ideal candidate will have 3 Years previous customer service/quality assurance/sales experience.

Working knowledge of Microsoft Office and associated applications.

Excellent attendance record with previous employer.

Excellent communication, interpersonal, and motivational skills

Must have excellent coaching and selling skills; a "team" philosophy, and the ability to coach others to success.

Must be a high energy individual with creative ideas for generating and keeping enthusiasm at a high level.

Must be prepared to meet and exceed aggressive retention goals which are modified on a regular basis as the business evolves.Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.To submit a resume for this position, please click on the "Apply Now" button. Please reference I-CAREERBUILDER.COM as the source through which you learned of this position.Job Requirements
Please see Job Description
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