Retail Store Management (Exempt and Hourly)

Ross Stores, Inc., a Fortune 500 and Nasdaq 100 (ROST) company headquartered in Pleasanton, California, is the nation's second largest off-price company with fiscal 2005 revenues of $4.9 billion. As of January 28, 2006, the Company operated 714 Ross stores in 26 states and Guam and 20 dd's DISCOUNTS store locations in California. Ross Stores offers first-quality, in-season, name brand and designer apparel, accessories, footwear and home fashions for the entire family at everyday savings of 20 to 60 percent off department and specialty store regular prices. dd's DISCOUNTSSM features a more moderately-priced assortment of first-quality, in-season, name brand apparel, accessories, footwear and home fashions for the entire family at everyday savings of 20 to 70 percent off moderate department and discount store regular prices.
www.Rossstores.com


DESCRIPTION
Retail Store Manager is responsible for all phases of the store’s operations. The Store Manager manages and controls the operations of the store to ensure that company standards and expectations are consistently met. The Retail Store Manager executes business plan and associated programs that will deliver the desired sales and profit results, while maintaining good quality customer service.
The Retail Store Manager recruits, trains and develops employees. The Retail Store Manager manages the operations of the stockroom to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and maintains tight control of all merchandise in stock areas.

ESSENTIAL FUNCTIONS:

Organizational Development
Recruit, hire, train and develop Assistant Managers and non-exempt employees.
Through selection, training and motivation, strive to reduce store turnover.
Ensure compliance of Ross personnel policies and procedures.
Manage Employee Relations issues, consulting with District Managers as needed.
Maintain adherence to company safety policies and ensure the safety of employees and customers.
Facilitate monthly safety meetings.
Ensure compliance of all state, local and federal regulations.
Customer Service
Executing customer service programs (C.A.R.E., At Your Service) and Merchandise Presentation programs.
Supervise and coach retail associates in providing efficient and friendly service at the register, Customer Service desk, fitting rooms, etc.
Monitor the maintenance of sizing to corporate goal.
Shortage
Implement inventory shortage programs in store and monitor programs to ensure compliance.
Train employees on Loss Prevention awareness and store shortage goals.
Work to reduce company marked-out-of-stock merchandise.
Store Appearance
Implement recovery standards, which result in a clean, neat, easy to shop environment.
Maintain a high standard of house keeping with help of contracted maintenance personnel and Ross employees.
Expense Control
Monitor and manage actual expenditures to be within budget.
Control payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
Merchandise Processing and In-store Marketing
Ensure merchandise is presented and organized utilizing Ross Merchandising Philosophy and Guidelines.
Urgent approach to processing merchandise to the selling floor within company timeframe.
Ensure markdowns are processed according to policy on an accurate and timely basis.
General Operating Requirements
Analyze monthly store reports to evaluate controllable expenses and overall store performance.
Address any variance to company standards with appropriate action plan.
Ensure proper scheduling of employees to meet business objectives.
Emergency Procedures
Ensure store management and employees understand and can execute emergency operating procedures.

Special Assignments
Retail Store Manager accepts special assignments as directed by management
REQUIREMENTS
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

Two or more years of Store Management experience in a retail environment (apparel required).
Demonstrate the ability to lead, manage, motivate and communicate positively to store personnel at all levels.
Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
Must exercise considerable independent judgment and discretion.
Ability to work evenings and weekends.
SUPERVISORY RESPONSIBILITIES:
Direct Supervision of Assistant Store Manager and all non-exempt employees.

* Previous management experience in an apparel environment preferred.