Restaurant Server

Restaurant Server

Role Description
Reports To: Restaurant Manager
Purpose:
To create 100% Guest Satisfaction by delivering food and beverage service to restaurant guests
Constituents:
* Guests
* Employees
Indicators of Success:
* Financial (Outlet Revenue, Average Check)
( Customer satisfaction & loyalty goals (Complaints per Thousand, Comment Cards, annual quality review)

Areas of Responsibility:
Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guest expectations.
* Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
* Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
* Performs other duties as required to provide Yes I Can! genuine hospitality

Provides food and beverage service to guests in the restaurant
* Provides guest with overview of menu choices
* Takes guests order, provides explanation of menu as appropriate
* Prepares order for presentation to guest
* Replenishes water
* Makes and pours coffee for the customers
* Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
* Cleans tables, chairs and floor area
* Resets table quickly
* Polishes silver and folds linens
* Assists service team as necessary to meet and exceed the guests? expectations

Sets up beverage stations for appropriate shift by:
* Brewing coffee
* Setting out condiments as appropriate


Success Factors:

Focus On the Customer - Seek to understand the guest and internal customer and meet the needs of both the customer and the company.

Foster Teamwork- Work well in a team environment and motivate teams to sustain exceptional levels of performance.

Attend to Detail - Ensure that work is accurate, thorough and to the highest standards.

Take Responsibility - Demonstrate personal ownership of tasks and follow through to get the required results.

Communicate Effectively - Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.
REQUIREMENTS
Technical Service Skills... Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)

Point of Sale - Skilled in utilization of point of sale systems and/or other back-of the house systems.

Upselling- Know the available products and services and suggest alternatives.

Please apply in person at HR, 9AM-4PM, Monday -
Friday or submit your resume online with wage history at:
www.radissonfortmcdowellresort.com/employment.htm

For more information call HR at (480)789-5557

RADISSON FORT McDOWELL RESORT & CASINO
10438 N. Fort McDowell Rd
Fountain Hills, AZ 85264
EOE