Resident Services Coordinator I

Resident Service Coordinators are facilitators who:


Implement core programs and collect and record data to measure program outcomes: Family property - education (youth and adult), community, health and wellness, economic development

Identify human and community service needs of residents

Develop strategies to link residents with needed services, including assisting them to overcome various barriers that might impede access to those services

When other services are not available may deliver direct services

Actively participate with other staff in management of the property

Create and implement after school programming for youth on siteDuties include:




1.

Implement core program/service components as outlined in the Resident Services program model for either family or senior properties.






2.
Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way.






3.
Evaluate outcomes of programs and services delivered on a regular basis as required.






4.
Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources






5.
Report child, dependent adult and elder abuse and neglect according to state law.






6.
Develop and maintain a comprehensive list of resources (employment, education, social service agencies etc.) available in the community for residents' benefit.






7.
Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.






8.
Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents and the community.






9.
Be an active member of the site team, working collaboratively with the manager and other site staff to meet property needs and resolve resident problems.






10.
Work collaboratively with the site team to develop annual property plans and engage residents in this process as a means to develop leadership skills.






11.
Participate in the annual property and/or grant budget process and maintain accurate recording and tracking or related expenditures.






12.
Collect information and document incidents that could potentially need follow-up by property staff and/or residents involved.






13.
Actively collaborate with Resource Development staff and other Resident Services staff to share information and implement fundraising plans.






14.
Participate in Affordable Housing advocacy.Job RequirementsTravel Percentage: 0%Bilingual in English/Spanish required.




Education:

Bachelor degree in a related field






Experience:
Some prior work experience in community development or social services required. Experience conducting community assessments, applying the principles of conflict management and organizing community groups, events or programs preferred.






Abilities:
Able to work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.




Able to develop effective working partnerships with religious, education and community groups and institutions




Able to function effectively in an environment with diverse cultures and multiple perspectives and lines of authority




Must demonstrate a commitment to recognizing residents' knowledge and experience as a valuable resource




Able to motivate individuals and groups to actively participate and take leadership in efforts to improve the community and increase self-determination




Able to accurately identify/assess resident assets and needs in order to connect them effectively to resources and help them set personal goals




Able to effectively facilitate meetings and community gatherings




Must demonstrate a high level of verbal, writing and listening skills




Able to perform basic computer functions using Microsoft Word, Excel and Outlook




Must demonstrate a commitment to maintain confidentiality and to obtain appropriate release of information as necessary




Must demonstrate an basic understanding of how to work with people with mental health, disability, substance abuse and legal and financial issues