Relationship Manager - Generalist

Employee Type: Full Time Regular (R) Job Description: Aon is a global leader in risk management, insurance and reinsurance brokerage, human capital and management consulting, and outsourcing with more than 47,000 employees in 600 offices. We integrate customized services, leverage expertise across industries and apply business knowledge to our clients' strategic goals. Aon helps clients anticipate how change intersects with opportunity. Each of our clients has unique business needs, so we have developed expertise for a complete range of business processes, products and industries. Aon’s account and relationship managers form a comprehensive perspective of our clients’ organizations, matching our expertise to their business strategy.Currently, we have an exciting career opportunity for a Relationship Manager in our Miami, FL office.POSITION SUMMARY: Responsible for the day-to-day, account specific management of Aon’s relationships with assigned clients. Retains and grows a profitable book of business. Through service, pricing, consultation and reporting, promotes the value Aon delivers to clients.ESSENTIAL DUTIES: The Relationship Manager retains and grows Aon’s business, cultivating relationships with senior-most Economic Buyers in the client organization as well as with day-to-day User Buyers and Technical Buyers. Facilitates critical relationships between clients, ARS and insurers. Ensures overall account profitability with a value-based approach for the scope of service and costs associated with the client service plan. Negotiates Aon compensation for services, whether fee or commission-based, accordingly. Ensures that the full value of involved ARS specialists and practice groups is promoted.Develops and manages the implementation of Client Service Plans for each client, including a specific business plan aimed at ARS revenue growth. Ensures client service team understanding of client needs, service delivery methods, and the economic framework relevant to services delivered. Leads stewardship planning and delivery.Establishes clear roles, responsibilities and performance expectations for client service team that delivers Aon products and services to each client, coordinating with Syndication in the development and delivery of renewal strategies and transitioning appropriate processes to Aon Client Services (ACS), if applicable. Ensures that team members meet their responsibilities and seeks changes in team composition as appropriate.Educates clients in risk management, risk transfer, market issues and relevant trends. Serves as a trusted business adviser on all pertinent issues; monitors client satisfaction; reports and resolves client issues and concerns and reviews client expectations to ensure relationship is mutually acceptable and beneficial. Marshals appropriate Aon resources to support clients in unusual circumstances such as large claims, etc. Drives the renewal process, assembles the appropriate team to develop and implement the account-specific renewal strategy.Directly and by teaming with originators, actively pursues and encourages enhanced business opp
Job Requirements
FL 220 license required. Brokers license CPCU, CIC or ARM preferred. Typically at least 5 years of experience with complex risk management accounts or challenging client relationships, coupled with project and account team management experience. Proficiency in PC office products such as Word, Excel and Lotus Notes is required. Evidence of ability to become proficient in the use of Aon specific software tools.REQUIRED EDUCATION: Bachelor’s degree or equivalent, with Risk and Insurance Management/Business related curriculum preferred.BENEFITS: Aon offers: Competitive Compensation, Exceptional Benefits, Continuing Education & Training, A Unique Internal Advancement Program, and Tremendous Potential with A Growing Worldwide Organization. For more information about Aon Corporation, visit our website at