Relationship Manager - ANR

Employee Type: Full Time Regular (R) Job Description: Aon is a global leader in risk management, insurance and reinsurance brokerage, human capital and management consulting, and outsourcing with more than 47,000 employees in 500 offices. We integrate customized services, leverage expertise across industries and apply business knowledge to our clients' strategic goals.POSITION SUMMARY:
Responsible for the day-to-day, account specific management of Aon’s relationships with assigned clients. Retains and grows a profitable book of business. Through service, pricing, consultation and reporting, promotes the value Aon delivers to clients.ESSENTIAL DUTIES:
Retains and grows Aon’s business, cultivating relationships with senior-most Economic Buyers in the client organization as well as with day-to-day User Buyers and Technical Buyers. Facilitates critical relationships between clients, ARS and insurers.Ensures overall account profitability with a value-based approach for the scope of service and costs associated with the client service plan. Negotiates Aon compensation for services, whether fee or commission-based, accordingly. Ensures that the full value of involved ARS specialists and practice groups is promoted.Develops and manages the implementation of Client Service Plans for each client, including a specific business plan aimed at ARS revenue growth. Ensures client service team understanding of client needs, service delivery methods, and the economic framework relevant to services delivered. Leads stewardship planning and delivery.Establishes clear roles, responsibilities and performance expectations for client service team that delivers Aon products and services to each client, coordinating with Syndication in the development and delivery of renewal strategies and transitioning appropriate processes to Aon Client Services (ACS), if applicable. Ensures that team members meet their responsibilities and seeks changes in team composition as appropriate.
Educates clients in risk management, risk transfer, market issues and relevant trends. Serves as a trusted business adviser on all pertinent issues; monitors client satisfaction; reports and resolves client issues and concerns and reviews client expectations to ensure relationship is mutually acceptable and beneficial.Marshals appropriate Aon resources to support clients in unusual circumstances such as large claims, etc.Drives the renewal process, assembles the appropriate team to develop and implement the account-specific renewal strategy.Directly and by teaming with originators, actively pursues and encourages enhanced business opportunities with existing and potential customers through the introduction of products, services, lines of business and industry expertise. Serves as a resource of industry, product or market area expertise to internal and external clients.Involves others across geographic (including international), functional and business unit boundaries to define interdependent responses to opportunities to grow the business.Manages input to and follow-up on invoicing and receivables process for assigned clients, ensuring timely collections. Ensures that account data supports the integrity of company accounting and tracking systems. Manages expenses.Uses Aon tools and implements processes including, but not limited to, the Knowledge Exchange, Aon Value Exchange, Time Tracking, Eureka, Jeopardy Reporting and ORBIT. Promotes relevant Aon tools, such as AonLine, to clients.Performs related duties as assigned.
Job Requirements
Brokers license CPCU, CIC or ARM preferred. Typically at least 3 to 5 years of experience with complex risk management accounts or challenging client relationships, coupled with project and account team management experience. Proficiency in PC office products such as Word, Excel and Lotus Notes is required. Evidence of ability to become proficient in the use of Aon specific software tools.REQUIRED EDUCATION:
Bachelor’s degree or equivalent, with Risk and Insurance Management/Business related curriculum preferred.Aon offers: Competitive Compensation, Exceptional Benefits, Continuing Education & Training, A Unique Internal Advancement Program, and Tremendous Potential with A Growing Worldwide Organization.Aon's professionals are unwavering in their client focus. With constant integrity, we promote diversity as well as individual potential. We practice frugality and stewardship, applying a disciplined non-bureaucratic approach to help our clients realize their business potential. Drawing on our experienced team as a competitive advantage, Aon employees have the freedom to take risks, foster innovation, champion for change, replicate best practices and maintain the attitude that we can accomplish anything we set out to do.For more information about Aon Corporation, visit our website at