Program Collector - OI

Business Unit: GE Commercial Finance, Capital SolutionsFunction: CollectionsResponsibilities: * Collect delinquent and problematic accounts to minimize delinquency on all receivable types and maximize sundry income
Develop and maintain positive, productive relationships with industry segments, team members, and other internal components
Develop and maintain working relationships with vendors to aid in our collection strategy
Knowledge of lease process, collection and call center procedures
Complete extensions, restructures, settlements and other modifications as necessary and appropriate
Complete write off submittals, litigation referrals and "scratch" accounts as deemed appropriate
Handle complex tasks
Prepare summary reports for management, vendors and internal functions
Resolution of problem accounts, including escalating with lessee and internally with management to notify of issues to proactively manage/resolve issues.
Utilize collection techniques including investigations and skip tracing
Communicate directly with customers, vendors, sales reps, Risk contacts, relationship managers, etc as needed
Review and analyze financial statements and communicate findings to management.
Document procedures as needed
Meet/exceed targeted goals, including delinquency targets, and service standards
Special projects as assigned
Other duties as assigned
REQUIREMENTS
Qualifications: * Previous work experience in a call center, financial or related field
High school diploma or GED
Ability to work independently as well as in a team environment
Demonstrated strong negotiation and escalation skills
Excellent communication skills-interpersonal, verbal, and written with the goal of influencing outcomes
Self starter; attention to detail; accurate and well organized
Strong problem solving and mathematical skills
Ability to handle multiple tasks simultaneously and continually meet deadlines
Proficient with Microsoft Word and Excel
Strong work ethic demonstrated through attendance, individual and team commitmentsDesired: * 2+ years of previous collections experience in leasing, financial services, or call center environment
Previous work in a leasing environment
At least a 2-year degree
Experience with other Microsoft applicationsGeneral: GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.The United States has regulations that govern the hiring of current or former U.S. Government employees. If you currently work for (or have in the past) the U.S. Government (in any capacity), you may have certain responsibilities under these regulations and certain restrictions may apply to your potential employment with GE. Therefore, if you are contacted by GE regarding a position of employment, and you have worked for the U.S. Government at any time, please immediately inform the GE representative of this fact.