Pro Services / Customer Service Engineer - NAS / storage (SJ)

Privately held, VC backed, manf of high end cluster NAS solution(s) seeking two (2) Pro-Services Engineers in the South Bay Area.

Key focus will be to Provide post-sales customer support services to customers, to include; pre-installation site surveys, system installation, configuration, test, and initial customer training. You will also provide on-site support to post-sales level 2 escalations for any technical questions and/or issues that may arise and cannot be resolved by level 1 technical resources and may require an on-site visit to customer locations. The PSE is the primary resource for on-site customer support and troubleshooting.

As an individual in this position, you must have strong technical and communication skills, both verbal and written. You will be able to develop and document technical notes related to process and procedural changes resolving customer problems and enabling product enhancements. Your ability to work with customers under a variety of circumstances and pressures and understand and meet customer expectations is a fundamental.

You must have expertise in UNIX and NT system administration concepts including storage products hardware/ software, 3rd party disk volume management products, High Availability configurations and network administration. You must also understand the concepts/protocols of file systems, RAID implementation, system and network security. Senior systems administration experience is desired, with strong local and wide area network (LAN / WAN) knowledge, specifically Ethernet networks; as well as TCP/IP, SMB/CIFS, HTTP and NFSv2/v3 protocols. You must be knowledgeable about network architectures including the roles of hubs, bridges, routers, load balancers (hardware/software), and multiple layer switches. Knowledge of Windows NT4, 9X and 2000 Clients, NT ACL Support, Security Ids and multiple all types of file systems is required.

As a secondary role, company desires candidates with a willingness and an ability to provide Systems (Sales) Engineering (SE) support to regional Account/Sale Representatives as requested to augment regional SE's, when requested. In this secondary role, you will augment regional SEs and partner with the Account Manager/Sales Representative in the sales process, participate in the creation of technical sales strategy and tactics required to close the sale, and hold the fundamental ownership of all technical aspects associated with customer accounts.

Founded in 1999, company has raised over $180M in VC funding and is leader in High End, High capacity, enterprise class NAS solutions.
REQUIREMENTS
ONLY SUBMIT YOUR RESUME TO THIS POSITION IF YOU MEET THE MANDATORY REQUIREMENTS PROVIDED BELOW

Bachelor's degree in Electrical Engineering, Computer Science, or other relevant technical degree is required, or equivalent work experience. Must have 5 - 7 years minimum experience providing technical support in a pre- and post-sales role to enterprise storage, networking or systems solutions to a combination of major accounts, territory accounts, and/or departments within corporate accounts and being an expert with NAS or related solutions.