Patient Services Coordinator/ Nursing

THE ROLE:

Identifies, develops, and implements organizational change initiatives to improve organizational effectiveness utilizing the StuderGroup approach. Provides leadership and support by directing, developing, integrating and implementing HR strategies that maximize employee and organizational effectiveness in concert with goals. Coordinate a service excellence initiative with an emphasis on leadership development. This position would report to the Senior Vice-President for Human Resources.
REQUIREMENTS
The Ideal Candidate

The Director of Service Excellence Organizational Development should bring a mix of experience, talent, style and values that will enable them to succeed in a complex, diverse, environment and assist in maintaining its status as a leading healthcare provider. An ideal candidate will also bring the following professional experience and personal qualities to this important role:

· Bachelors Degree required. Masters Degree or equivalent experience preferred.

· Minimum of five years human resource/organizational development experience required.

· Expertise in continuous quality improvement in hospital systems, operations and change management.

· Expertise in Human Resource systems required to support organizational change initiatives.

· Must possess excellent written, oral, presentation and interpersonal skills and experience in dealing with diverse groups of executives, management, staff and medical staff.

· Must have proven leadership skills, and ability to successfully lead organizational projects.

· Strong management skills required.

· Must possess advanced conceptual, analytical and research skills, as well as advanced organizational change and influence, and facilitation skills

Exceptional computer skills required: Excel, PowerPoint, Word, required