Part-time Call Center Representitive

Primary Purpose
20 hours per week Monday through Friday from 4:00 p.m. to 8:15 p.m. Responsible for all inbound customer support calls, emails and faxes. Act as a single point of contact for customers so they can report problems, make inquiries and obtain issue resolution. Input client issue into call tracking database and then route appropriately to Level II Support. Maintain client profiles in support databases.

Essential Duties and Responsibilities
Enter all client inquiries and/or requests into the call tracking database.
Forward cases and telephone calls to appropriate Level II support personnel.
Monitor critical cases and other open cases to assure proper assignment.
Maintain professional demeanor and attitude with clients and payers.
Develop and maintain positive and professional interoffice relationships.
Send client task completion notices as requested.
Become familiar with all products supported by the Call Center.
Assist in maintaining the call tracking database, ensuring that all client and contact information is correct and up-to-date.
Assist in client mailings and surveys.
Other duties as required by business conditions or as assigned

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Knowledge
HS diploma or equivalent required.
Knowledge of Microsoft operating systems, PC environments and commonly used business software packages
Ability to interact with all levels of customer staff including Information Systems, Billing Staff, Healthcare Information Management and Administration.
Working knowledge of healthcare/hospital environment is preferred.

Experience
Six months experience in same/similar work environment.
REQUIREMENTS
Skills and Abilities
Excellent telephone etiquette.
Strong communication skills.
Interpersonal skills and English language skills sufficient to interact effectively with internal and external customers, vendors and management.
Ability to handle multiple tasks with rapidly changing priorities and deadlines.
Ability to accept direction from, and support, multiple managers and customers.