PT Rep-Retail Service Tech

1-Troubleshoot customer complaints with isolation to a specific complete part (cable, handset, antenna, etc.) and repair or replace same, utilizing basic test equipment. Provide customer with basic training on operation of phone and accessories. 2 - Become familiar with manufacturers warranty repair procedures and process warranty repairs accordingly. 3 - Adhere to proper inventory and cash control procedures. 4 - Programming, testing and alignment of cellular equipment. 5 - Orders necessary parts for repairs and maintains record for tracking of all equipment in repair. 6 - Balances warranty claims to ensure proper payments received. 7 - Responsible for calibration and proper operation of test equipment. 8 - Maintains work area in a clean and orderly manner. 9 - Obtain and maintain MFR. Certification of core product line. 10 - Perform any other duties required to meet departmental and company goals. 11 - Ensure all service work is properly documented and entered into the tracking system. 12 - Daily focus on customer satisfaction ensuring survey cards are handed out, call backs completed and submit monthly report. 13 - Obtain and maintain required tools from company tool list.
Job Requirements
1 year electronics education or equivalent experience Maintain valid driver's license. 1-2 years prior cellular experience desired Hours worked will be that of the retail channel to include weekends, holidays and overtime as needed. Helping out at other locations as the needs of the business changes is a must. Professional and effective communication skills Strong interpersonal, leadership and motivational skills.

It takes dedicated, hard-working people like you to provide the largest, most advanced, nationwide wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.

We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.

With 54.8 million customers, Verizon Wireless is known for its reliable network and award-winning customer service.
We continue to invest in our network to maintain our status as an industry leader and to remain on the cutting
edge of wireless technology. We're also strongly committed to investing in our employees - who we consider to be
our most valuable asset.

As part of our team, you'll join a group of over 60,000 professionals dedicated to providing the best overall
wireless experience. The wide variety of roles we offer includes opportunities in sales, customer service, network
engineering, marketing, accounting and any number of supporting professions that are necessary to a large
organization such as ours.

At Verizon Wireless, we devote considerable resources to sustaining our employees' ambitions, growth and
determination. Our mandate is to provide you with the opportunities to own your career and reach your greatest
goals as part of our organization. You'll receive a total rewards package that reflects our industry stature, and
you'll discover an array of training, tools and support to assist you in creating the career you've always wanted.

We're proud of the accolades we've earned, which include recognition as one of Working Mother's 100 Best Companies
for four years, one of ComputerWorld's 100 Best Companies for two years, and one of Training magazine's Top 100
Training Organizations for four years. Committed to creating a workforce that represents our customers, Verizon
Wireless believes deeply in workforce diversity, in both policy and practice. We invite you to consider joining us.

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