PC / Internet Support Technician

PC / INTERNET SUPPORT TECHNICIAN

Seeking a versatile, motivated, self-starting individual who possesses technical call center skills helping our customer base with a wide variety of issues using WIN98, WINME, WIN2000, WINXP, MAC, Outlook, Outlook Express, Eudora, USENET news readers, FTP clients, dial-up modem settings, Dial Up Networking settings, DSL troubleshooting, and TCP/IP configurations. While not required, it helps if you understand domain names, DNS, and how webhosting works.

You will also travel to customer locations within a 100 mile radius of our office, when needed, for on-site support work to troubleshoot different issues, be they simple email software settings to setting user permissions on a Windows 2003 server, diagnosing hardware failures, synching Blackberry devices, modifying Microsoft Exchange server settings, removing spyware/virii, etc. You must have well-rounded IT experience. Monetary bonuses to the on-site work and mileage reimbursements are applied. If on-site work requires that you arrive before 8:00am or stay beyond 5:00pm, you will be expected to do so.

Excellent phone/in-person customer service skills is a must. The desire to learn and troubleshoot independently using your own resources on the fly is a must. The ability to compose fluent and professional emails is a must. Having your own, dependable transportation is a must.

Starting salary range commensurate with experience. Comprehensive benefits package offered, including dental and vision. Six paid holidays per year. Vacation time, personal time, and sick time are included. We are an established Internet Provider and Technology Services company located in Northeast Philadelphia.



Please send resume either via fax to 215.259.2199, attention: Technician Supervisor or via e-mail.
REQUIREMENTS
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