Operations/Customer Service General Manager

Job Summary This position is responsible for the leadership and management of a large customer service and fulfillment center (approximately 200 employees) that works interdependently as part of a national operation providing legal and financial services to large law firms and Fortune 1000 corporations. The Manager will be expected to:
Work together with a talented group of general managers and leaders throughout the organization and lead the efforts of the office in improving processes, procedures, productivity, quality, and profitability.Mentor and develop members of the office to meet their full potential.Hire and evaluate the performance of individuals on the team.Foster teamwork within the office and among the various company offices.Development of revenue increase strategies (in an operations capacity in collaboration with the sales team, but not through direct selling); developing customer service employees' soft selling skills.Ensuring the highest levels of customer service are routinely present; meeting or exceeding client retention goals.
The Successful Applicant Will:Work in a position of high visibility within our stable and long-term company.Preference given to those with experience leading others in a service environment where team members are providing consultative services to repeat customers in a B2B business model.Work within a supportive growth-oriented environment that encourages ideas on how the Company and its people can succeed and improve!Receive regular feedback and annual performance reviews recognizing individual performance.Receive annual bonuses and profit sharing recognizing team performance.Excellent benefits - 401(k) with employer match and annual profit sharing – variable bonus based on performance - medical/dental/life insurance--spouse and dependent life - vacation -holidays - tuition reimbursement – and more.
REQUIREMENTS


REQUIREMENTS
The Ideal Candidate Will Possess:Strong leadership skills and judgment.The ability to think strategically and implement tactically. Seasoned experience with hiring high quality people, employee relations, and managing teams within dynamic team oriented environments.A commitment to providing the utmost in customer service to both internal and external clients.A history of detail-oriented multi-tasking in fast-paced, deadline-driven environments.A strong aptitude and desire to find new and better ways of doing things and a proven track record of leading change within organizations.Excellent written and verbal skills with a strong disposition towards direct, open, honest and tactful communication.A demonstrated ability to think quickly and to resolve problems.A strong record of producing quality results.