On Site Liaison - Medical Accounts - (EC11063)

POSITION SUMMARY: The On Site Liaison provides information, reports and services to both clients and the Qualink office. Associate responds to client inquires regarding services, billing or remittance disputes; retrieves, copies and supplies forms and information; documents work activities; and provides information to operations as requested. Individual must build rapport over the telephone and in person, presenting information in a professional and accurate manner. Incumbent must ensure all company and customer work standards are met and must meet performance criteria to include assigned goals. Work is reviewed and monitored by a supervisor or manager.

MINIMAL QUALIFICATIONS:


High School Graduate/GED Equivalent. College preferred.

Ability to make sound decisions, may work under pressure or within tight time constraints.

Excellent communication skills – speaking, listening and written

Multi-task/organizational skills

Knowledge of Healthcare and FDCPA Compliance Regulations

Ability to build effective relationships with clients, direct reports, internal and external customers

Basic knowledge regarding business contracts and auditing activities

ESSENTIAL RESPONSIBILITIES: include but are not limited to the following:


Receive calls from home office regarding required information

Respond to inquiries from clients in efficient and effective manner

As requested send information to home office and/or client

Communicate with operations issues and concerns learned from client.

Develop and sustain excellent customer relations with clients

This description is not intended as a complete list of specific duties and responsibilities.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and criminal background checks.

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