On Site Liaison - (EC10485)

HEALTHCARE ON SITE CLIENT REP
The On-Site Liaison represents the company at the client site. Position is responsible for coordinating medical billing accounts between the client and the office assigned to work the accounts. The liaison will secure information, records, and other documents as requested by and transfer same in a confidential manner to the requesting individual. The Liaison may also work to secure payment on past due accounts. Individual must build rapport over the telephone and in person, presenting information in a professional and accurate manner. Incumbent must follow all company and customer work standards and must meet performance criteria to include assigned goals. Incumbent must exercise tact and sound judgment. Work is performed within clearly defined areas of regulations and procedures, and is generally reviewed. Some travel may be required.

MINIMAL QUALIFICATIONS:


High School Graduate or GED Equivalent.

Medicare and/or Medi-Cal Experience Preferred

Prior customer service and/or medical office/hospital experience

Data entry skills

Excellent communication skills – speaking and listening

Excellent organizational and multi-tasking skill

ESSENTIAL RESPONSIBILITIES: include but are not limited to the following:


Present information clearly and concisely to consumers/clients/and internal customers

Document accounts quickly and accurately

Build rapport over the telephone

Interact well with others, showing respect for feelings and viewpoints

Probe facts, analyzes issues and makes systematic and rational judgments based on relevant information

Utilize established procedures to process paperwork, bills, and other documents in the most expedient manner.

Secure information to make health insurance billing as appropriate.

Secure information to make adjustments, trace payments or change entity data as necessary.

Follow up on contacts.

Maintain productivity requirements.

Respond to written correspondence as required.

Respond to requests for information.

This description is not intended as a complete list of specific duties and responsibilities.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and criminal background checking required.************************************************
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