National Business Service Representative

Purpose:
The National Business Services teams provide specialized business care services to support the TDMA and GSM wireless management needs of program administrators (Telecom Manager & Key Contacts). Interface with business customers via telephone, e-mail, or correspondence, listening to customer needs, evaluating options, and offering customer-focused and cost-effective solutions. Provide expert service and support in a variety of areas for multiple markets/regions, including but not limited to billing, calling plan analysis, equipment, roaming, features, wireless coverage, technical troubleshooting, care account management (migrations, account splits, attachments, activations). Provide first level response and support for advanced services next generation data services. Manage time and resources effectively by responding to dedicated business-to-business 800#, meeting team and individual service level and performance objectives, while providing follow-up via outbound calls as appropriate to business customers, other functional areas, departments, and regions. Maintain expert knowledge of all aspects of the wireless industry, consumer and business calling plans and offers, policies and procedures, across multiple regions and markets, providing consistent and accurate information to customers and preventing repeat calls. Utilize business tools effectively and accurately, recording customer information accurately in all systems, including but not limited to billing systems, business customer databases, web tools, e-mail. Partner with Business Care teammates, Marketing, Sales, Inbound Customer Care, and Receivables Management to ensure customer expectations are met.

QUALIFICATIONS:

Basic Qualifications:
HS Diploma/GED or equivalent
At least 17 years of age
6 months experience operating a computer in Windows based environment
Availability to work a flexible schedule which includes all hours of call center operation

Preferred Qualifications:
Minimum of one year Customer Care experience preferred. Excellent customer focus. Consistently meets or exceeds current job responsibilities. Excellent interpersonal, time management, communication and organizational skills. Demonstrated decision–making ability. Demonstrated reliability, integrity and confidentiality. Ability to operate a personal computer, with demonstrated ability to work in a Windows environment, and various types of office equipment. Physical ability to sit, talk, listen and keyboard continuously for extended periods of time.

Cingular Wireless is an Affirmative Action/Equal Opportunity Employer, and we're committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V. Cingular Wireless will consider requests for testing accommodations from individuals covered by the Americans with Disabilities Act. Documentation of the need for the accommodation may be required.

Classification:
Basic Qualifications:
HS Diploma/GED or equivalent
At least 17 years of age
6 months experience operating a computer in Windows based environment
Availability to work a flexible schedule which includes all hours of call center operation

Preferred Qualifications:
Minimum of one year Customer Care experience preferred. Excellent customer focus. Consistently meets or exceeds current job responsibilities. Excellent interpersonal, time management, communication and organizational skills. Demonstrated decision–making ability. Demonstrated reliability, integrity and confidentiality. Ability to operate a personal computer, with demonstrated ability to work in a Windows environment, and various types of office equipment. Physical ability to sit, talk, listen and keyboard continuously for extended periods of time.

Cingular Wireless is an Affirmative Action/Equal Opportunity Employer, and we're committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V. Cingular Wireless will consider requests for testing accommodations from individuals covered by the Americans with Disabilities Act. Documentation of the need for the accommodation may be required.
REQUIREMENTS
Required Qualifications:
Experience Requirements:
Basic Qualifications:
HS Diploma/GED or equivalent
At least 17 years of age
6 months experience operating a computer in Windows based environment
Availability to work a flexible schedule which includes all hours of call center operation

Preferred Qualifications:
Minimum of one year Customer Care experience preferred. Excellent customer focus. Consistently meets or exceeds current job responsibilities. Excellent interpersonal, time management, communication and organizational skills. Demonstrated decision–making ability. Demonstrated reliability, integrity and confidentiality. Ability to operate a personal computer, with demonstrated ability to work in a Windows environment, and various types of office equipment. Physical ability to sit, talk, listen and keyboard continuously for extended periods of time.

Cingular Wireless is an Affirmative Action/Equal Opportunity Employer, and we're committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V. Cingular Wireless will consider requests for testing accommodations from individuals covered by the Americans with Disabilities Act. Documentation of the need for the accommodation may be required.

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