Mobile Computing Technical Support Analyst

Our People. Our Products. Our Pride.Coca-Cola Enterprises, established in 1986, is a company with roots extending back to 1899, when the first Coca-Cola bottling operation began. In fact, when the first bottling franchise began operations in 1901, it operated under the ownership of Benjamin F. Thomas and James F. Johnston, grandfather of our former Chairman of the Board, Summerfield K. Johnston, Jr.Though Coca-Cola Enterprises is now the largest soft drink bottler in the world, each of our local bottling operations represent several decades of success in building the strongest brands in the world. Maintaining the local aspect of our business continues to be an integral part of our success.
RESPONSIBILITIES: SUMMARY


Provide Mobile Computing Technical support for CCE customers relating to mobile communication tools, business applications, and hardware, software enhancements.ESSENTIAL DUTIES AND RESPONSIBILITIES
Interact with AS/400 Interface and Client programmers, BA’s, NASC analyst and other technical support groups to analyze and resolve problems

Provide documentation in a database (a support queue) on the method or procedures utilized to correct problems pertinent to issues with hardware, software, applications or human error

Provide or insure information documented in the database includes the correct Categories, Types, and Items related to customer problems or issues before case is resolved or escalated to another support group

Provide Mobile Computing Technical support on a 7/24 work schedule that includes both onsite and on-call coverage on a rotating basis

Participate in testing new releases, piloting new hardware or software and act as a resource for implementing Mobile Communication systems

Assist with Realignments and Disaster Recovery events to insure integrity coexist between AS/400's and mobile communication systems

Some travel involved
QUALIFICATIONS: MINIMUM QUALIFICATIONS/REQUIREMENTS
Preferred minimum of an associate degree in an IS related field or equivalent in work experience

2 + years experience in AS/400, IBM mainframe, mobile communication tools(eg) handheld units, HHPC’s, or PC systems REQUIRED

2 + years of strong analytical and troubleshooting skills in PC systems (eg) handheld units, PDA’s, hardware, software) REQUIRED

2 + years customer support experience REQUIRED

Familiar with the workings of PC – software and hardware

Skills to train, test methods, tools and techniques implemented into CCE infrastructure

Strong Team participation

Excellent time management and communication skills

Ability to work alone or in a group environment

Ability to adhere to company policies and procedures

Commitment to learning

Soft drink experience a benefit
Monday - Friday 3:00 PM - MidnightPLEASE SUBMIT RESUMES AS AN ATTACHMENT IN A WORD DOCUMENTCONTACT INFORMATION:(**Principals Only**)Required: Use The 'Apply Now' Button When Applying For This Job.Requisition #: RMAX_82455_CBLDR, Title: Mobile Computing Technical Support AnalystCoca-Cola Enterprises Inc. is an Equal Opportunity Employer.Coca-Cola Enterprises has an ongoing commitment to Affirmative Action and the celebration of Diversity.Visit our Internet website to explore other exciting opportunities!